Applies to: ConfigPro

Issue Summary

The firmware or application upgrade process does not complete successfully.

Resolution

To resolve the issue:

1. Verify the target device is properly connected to the network. 
    
2. Confirm the upgrade file was downloaded correctly and is not corrupted. 
    
3. Check that the device power supply is stable. 
    
4. Retry the upgrade using the re-download or re-install function.