Tricia Rott

Applies to: BLAZE Mobile App for Android (BLAZE v1.3)Issue SummaryThe BLAZE mobile app for Android displays the Restoring connection to system message.ResolutionChange the BLAZE Mobile battery sett...

Applies to: BLAZEIssue SummaryBLAZE displays a warning that server-side motion detection has been disabled because the secondary stream resolution is too high.In rare cases, BLAZE versions earlier ...

Applies to: DesignProSummaryA critical component of DesignPro storage calculations are the bandwidth assumptions. This article explains the different DesignPro profile scene types, their associated...

Applies to: DesignProSummaryDesignPro provides nine scene types based on the amount of activity in a camera's field of view. This article describes each scene type and provides considerations for s...

Applies to: BLAZESummaryThis article describes common cloud connection issues and how to solve them.Cloud Connection IssuesErrorError MessageTroubleshootingNo InternetFailed to connect to <System n...

Applies to: BLAZE Mobile App v1.3 or higherSummarySoft Triggers allow users to instantly execute pre-configured rule-based actions (e.g., alerting a team) for a specific device directly from the mo...

Applies to: BLAZE Mobile App v1.3 or higherSummaryDiagnostic Logs provide a hidden, advanced troubleshooting menu that captures detailed log information over a set period of time. This is intended ...

Applies to: ConfigPro v1.2.0SummaryThis article provides an overview of the features and supported integrations available in ConfigPro v1.2.0.Product CompatibilityConfigPro supports the following p...

Applies to: Cloud PortalSummaryThis article helps you choose the correct organization type when creating a new organization in Cloud Portal.Choosing an OrganizationWhen you create a new organizatio...

Applies to: BLAZESummaryA BLAZE license key can be shared across servers within the same BLAZE system but cannot be shared across separate BLAZE systems, even when those systems are linked to the s...