Applies to: OnCAFE

Summary

Alarms in OnCAFE allows administrators to configure real-time alerts tied to specific events, such as door forced, system errors, or unauthorized access attempts. These alarms can be used in automation workflows, viewed in the dashboard, and delivered via in-app (Browser or Phone App) or email notifications. This article provides instructions for creating an alarm.

Creating an Alarm

To create an alarm:

1. Log in to OnCAFE.
   
   
2. In the navigation bar on the left, click System Management > Alarms.
   
   
   
   
3. Click Create Alarm.
   
   
   
   
4. Configure alarm details.
   
   
   
   Alarm Information
   Icon – select a visual icon to represent the alarm (required)
   Alarm Name – a unique and descriptive name (e.g., Server Room Alert) (required)
   Description – add context for operators (optional)
   
   Priority Level 
   Low, Medium, or High (required to define urgency)
   
   Notification Type(s) 
   In-App – triggers alerts inside the OnCAFE dashboard or Mobile Application
   Email – sends external alerts to selected users
   
   Acknowledgement Requirement  
   Auto Acknowledge – clear automatically after trigger
   Manual Acknowledge – requires user confirmation
   Reactivation Threshold – set daily before the alarm can be triggered again (e.g., 30 minutes)
   
   Procedure Notes
   instructional text for operators (e.g., notify building security and log the event)
   
   
5. Click Next.
   
   
6. Toggle Override Alarm Cameras to ON to assign up to four specific camera feeds.
   
   If left OFF, no thumbnails or video will be attached to alarms.
   
   
   
   This allows you to assign specific cameras to the alarm, overriding the default behavior of inheriting cameras from the triggering entity.
   

   NOTE: Video clips and thumbnails from the selected cameras will 
   be generated each time the alarm is triggered.

7. Click Next.
   
   
8. Enter name or email address in the search bar to define alarm recipients.
   
   
   
   You can add multiple Identities as needed for broader visibility.
   
   
9. Click Create to save and activate the alarm.