Applies to: OnCloud

Summary

This article describes how to export and download everything related to an incident. You can do this to share an incident outside OnCloud or to save the files locally.

Prerequisite

Create an incident: OnCloud: How do I create an incident? 

Exporting an incident

To export an incident:

1. Log in to Cloud Portal.
    
2. Navigate to OnCloud.
    
3. Click the Incidents icon.
   
   
    
4. Click an incident in the list to open it.
    
5. Click Export > Export File.
   
   
   
   OnCloud prepares a ZIP file and sends you an email with a download link when it is ready.
    
6. When you receive the email, click the download link within 48 hours.
   
   All exports appear in the Export Log, showing the user name and the date of export.