Applies to: OnCloud

Summary

This article describes how to re-open an incident in OnCloud.

Prerequisite

Create an incident: OnCloud: How do I create an incident? 

Re-opening an Incident

A closed incident can be reopened. To reopen an incident: 

1. Log in to Cloud Portal. 
    
2. Navigate to OnCloud. 
    
3. Click the Incidents icon.
   
   
   
   
4. Click a closed incident in the list to see the details.
    
5. Click Reopen Incident.
    
   
    
6. Click Confirm.