Applies to: BLAZE Mobile App v1.3 or higher

Summary

Diagnostic Logs provide a hidden, advanced troubleshooting menu that captures detailed log information over a set period of time. This is intended for use with Tech Support when diagnosing connection or app issues.

Prerequisites

• BLAZE Mobile app v1.3 or higher
   
• Access to the app's Connections page
   
• A method to share the exported log file with Tech Support (e.g., email, file share)

Sharing Diagnostic Logs

To share diagnostic logs:

1. Open the BLAZE Mobile app.
    
2. Go to the System Connections page.
    
3. At the bottom of the page, long press the version number.
   
   The time selector options appear.
    
4. Select the desired duration for log capture.
    
5. Reproduce the issue you are troubleshooting within the selected time window.
   
   You may end the log capture at any time once the issue has been reproduced.
    
6. Locate the generated log file on your saved device and share it manually with Tech Support for review.