Applies to: BLAZE Appliance

Issue Summary

The login window does not appear on BLAZE Appliance products. Under normal operation, the Appliance is designed to trigger the login window automatically immediately after receiving a Discovery Response from the local server.

Resolution

If the login window fails to display, determine the scope of the fault by testing the local server’s status using an external client.

Scenario A: Discovery and Connection Failure via External Client

• Cause: The local server is likely offline, or the discovery service has crashed.
   
• Action: Verify the physical power status, network cabling.

IMPORTANT: If the server is confirmed to be Offline, automated log 
collection via the network is impossible. Contact the Development Team 
for recovery instructions.

Scenario B: External Client Connects Successfully (Appliance-Only Failure)

• Cause: The Appliance is receiving the server's response, but the packet may contain invalid or missing data, preventing the login UI from triggering.
   
• Action: Verify the latest firmware/patch has been applied. If the issue persists, capture the Diagnostic Logs directly from the Appliance. Submit the logs to the Development Team for deep-packet inspection and protocol review.