Applies to: BLAZE

Summary

This article explains how to completely uninstall either BLAZE Server or BLAZE Desktop Client.

Prerequisite

Before performing a complete uninstall, create a backup of your BLAZE VMS system configuration:

1. Open Setup.
    
2. Select Backup & Restore > Backup Now 
   
   The backup retains all the licenses, software settings, users, and registered devices.

Uninstalling BLAZE Server

Windows

To uninstall BLAZE server (Windows):

1. Navigate to Windows Control Panel > Settings > Programs and Features > Installed Apps
    
2. Uninstall Hanwha Vision BLAZE VMS Server.
    
3. Delete the following folder locations: 
   
   C:\Program Files\Hanwha Vision\BLAZE Server 
   C:\ProgramData\Hanwha Vision\BLAZE Server 
   C:\Users\<username>\AppData\Local\BLAZE_control 
   C:\Users\<username>\AppData\Local\Hanwha Vision\BLAZE server
    
4. Delete the following registry key: 
   
   HKEY_Users\<username>\Software\HanwhaVision\Blaze\System

Linux

To uninstall BLAZE server (Linux):

1. Run the following command to uninstall the BLAZE Server software: 
   
   sudo apt remove blaze-server
    
2. Remove any of the following files and folders that may remain: 
   
   /etc/systemd/system/multi-user.target.wants/blaze_server.service 
   /etc/systemd/system/multi-user.targets.wants/BLAZE_CloudConnector.service /etc/systemd/system/blaze_server.service 
   /etc/systemd/system/BLAZE_CloudConnector.service 
   /Hanwha Vision/BLAZE server 
   /home/username/.config/AutoStart/BLAZE_control.desktop
    
3. Delete the following:  
   
   /var/BLAZE  
   /etc/blaze_onboarding.flag 

Delete Archive Data (Optional)

WARNING: Uninstalling the BLAZE Server does not remove archive data.

Archive data is stored on every disk, depending on the environment:

• In Windows – C: thru Z: 
  
  Ex: [D]:\Hanwha Vision\BLAZE server\Archive\{system_uuid}/{server_uuid}
   
• In Linux – sda1 thru sdz9 
  
  Ex: /mnt/sd[a..z][1..9]/Hanwha\ Vision/BLAZE\ server/Archive/{system_uuid}/{server_uuid}/Hanwha Vision/BLAZE server/Archive

If required, go to the appropriate location for Windows or Linux and delete archive data manually.

Uninstalling BLAZE Desktop Client

Windows

To uninstall BLAZE Desktop Client (Windows):

1. Navigate to Windows Control Panel > Settings > Programs and Features > Installed Apps
    
2. Uninstall Hanwha Vision BLAZE VMS Client. 
    
3. Delete the following folder locations: 
   
   C:\Users\<user>\AppData\Local\Hanwha Vision\BLAZE client 
   C:\Users\<user>\AppData\Local\Hanwha Vision\Blaze Onvif Compatibility Tool 
   C:\Program Files\Hanwha Vision\BLAZE client 
   %LOCALAPPDATA%\Hanwha Vision\BLAZE client
    
4. Delete any snapshots or video export files saved by the client in the following default path: 
   
   %USERPROFILE%\Documents\BLAZE media\Documents\BLAZE media

macOS

To uninstall BLAZE Desktop Client (macOS):

1. Launch Finder.
    
2. Click Applications from the menu options.
    
3. Enter BLAZE in the Search box, then click the Plus (+) icon.
    
4. Select Name > matches and enter BLAZE, then click the Plus (+) icon.  
    
5. Select System files > are included. 
   
   If System files is not an option, select Other > System files.
    
6. Select all the files and drag them to the Trash.
    
7. In Finder, press and hold the Alt/Option key, then select Go > Library.
    
8. Click the List view menu button.
    
9. Enter BLAZE in the Search box.
    
10. Confirm Library is selected.
     
11. Select all the files and drag them to the Trash, then empty the trash.