Applies to: BLAZE Web Client

Issue Summary

A system does not appear in the BLAZE Web Client, or the message No Systems Available displays when the system is not properly connected to the Cloud or when the user account does not have the required permissions.

Resolution

Before a system can display in BLAZE Web Client, verify the following cloud connection requirements and prerequisites:

• Ensure you have an active internet connection.
   
• Ensure have an active cloud session. 
  
  Log out of the application and log back in to refresh your session. 
   

• Verify your system is linked to the Cloud.

  To link a system to the Cloud, log in to the BLAZE desktop client and select Cloud settings. Follow the steps on the page to link the system to the Cloud. 

  NOTE: Linking a system requires cloud account authentication from a 
  Customer Super Administrator.

  To confirm the system is linked to the Cloud, log in to the BLAZE desktop client and confirm system availability in the Connection List.
   

• Ensure you have an active Cloud Portal account with the System Blaze role. 
  
  Ask an administrator to invite you to a BLAZE system if you do not have access. If you require visibility to all systems and devices in the organization, an administrator may assign you a Global account role.
  
  To add a cloud user, log in to the BLAZE desktop client with an administrator role. Select Settings > Users > Add Cloud User. 
   
• Ensure you are logged in to the correct Organization.  
  
  To switch between Organizations, select the Organization icon in the top right-corner menu and select another organization to view. 
   
• Clear your browser cache and cookies.