Applies to: OnCloud

Summary

This article details the process to close an incident after investigating.

Prerequisite

Before starting, create an incident (see OnCloud: How do I create an incident?).

Closing an Incident

To close an incident:

1. Log in to Cloud Portal.
    
2. Navigate to OnCloud. 
    

3. Click the  Incidents icon.

   

4. Click an incident in the list to open it.
    

5. Click the three-dot menu, and then click Close. 
    
    

   This opens the Close Incident dialog.
   
   
    

6. Click the circle beside Closed - Resolved or Closed - Unresolved to select the status. 
    
7. To pick a custom closing date, click the Close Date field. You can pick a date from the calendar, or you can type a date in MM/DD/YYYY format. 
    
8. To pick a custom closing time, click the Close Time field. You can click the clock icon to pick a time, or you can type a time in 12-hour format. 
    
9. In the  Final Analysis box, enter your closing notes. 
    
10. Click  Confirm.