Applies to: OnCloud

Summary

When investigating an incident, you can add comments and upload documents, images, or video to an incident. This article explains how to add comments and files to an incident.

NOTE: To add video from OnCloud, see OnCloud: How do I add video to an incident?

Prerequisites

Create an incident using  OnCloud: How do I create an incident?

Adding Comments and Files

Adding a Comment

To add a comment:

1. Log in to Cloud Portal. 
    
2. Navigate to  OnCloud. 
    
3. Click the  Incidents  icon.
   
    
    
4. Use the Search box to find the appropriate incident.
    
5. Scroll the list to locate the incident, or filter by  Contributors, Tags, or Incident Date. You can also filter by  Status  and by  Locations & Areas. 
   
   
    
6. Click the incident to open it, then click  Evidence.
    

7. Click the  Add comments box, enter the comment, then click  Save. 
   
   

   The saved comment appears in the Evidence & Notes section. 
   
   
    

8. Click the comment to see comment details. Here, you can: 
    
   • Click the three-dot menu to edit or remove the comment.
      
   • Add another comment to the incident.
      
   • View the log to see when the comment has been viewed and by whom.
      
   • Remove the comment by clicking Remove Comment. 
     
     

Viewing Comments and Files

To view comments and files: 

1. Scroll to Evidence & Notes to see everything collected for an incident, including clips from OnCloud, uploads, and comments.
   
    
    
2. Click any item in the list to open it.