Applies to: HealthPro Bridge

Issue Summary

The HealthPro Bridge software remote update does not work in HealthPro when the DigiCert Trusted Root G4 certificate is not present on the PC or is not installed properly.

Resolution

Generally, the OS automatically communicates with the certification authority server in the background to receive certificate information. If the PC is in a closed network environment where external communication is blocked or the automatic update setting is disabled, you can install it manually.

To install the remote manually: 

1. Download DigiCert Trusted Root G4 from https://cacerts.digicert.com/DigiCertTrustedRootG4.crt. 
2. Select Start > Run > certmgr.msc with administrator rights.  
3. Select Trusted Root Certification Authorities > Certificates folder. 
4. Right-click All Tasks. 
5. Select Import to import the certificate downloaded. 
6. Confirm that the installed certificate is the correct certificate.  
7. Confirm that the HealthPro Bridge Scheduler is properly installed and running via the HealthPro Bridge Tray program. 
   If the service is not installed, proceed with the process described in HealthPro Bridge: How to resolve the “Unable to connect to the current server” error message. 
   
   If the service is installed but stopped, click Start to start it. 
   
   

NOTE: Starting with HealthPro Bridge v1.10 and later, the HealthPro Bridge Scheduler 
is integrated into the HealthPro Bridge Server and is no longer visible in the tray 
program screen.

Installing and Updating HealthPro Bridge

If the certificate signing fails, but there are no issues with the signature value, binary, certificate, or signing tool, complete these additional checks:

• Certificate Chain Issue: If the certificate used for signing includes an Intermediate CA, it must also be installed on Windows.  
• Permission Issue: The Windows login user account must have access to the CA file/directory and private key. 
• Time Issue: The certificate must be valid at the time of signing, or the Windows OS time must be set correctly.

NOTE: Starting with HealthPro Bridge v1.10, the ability to skip the integrity check 
of the HealthPro Bridge package is provided in the HealthPro - Dashboards menu.