Issue Summary

When launching the HealthPro Bridge client application, the Unable to connect to the current server error message indicates that some services are not running. If this occurs after the initial installation, it is likely due to the OS preventing an incomplete installation of HealthPro Bridge. Typically, you will see that the HealthPro Bridge Server and HealthPro Bridge Scheduler services are not installed, but that the HealthPro CloudConnector is installed and running.

This article describes how to manually complete the installation.

NOTE: Starting with HealthPro Bridge v1.10, the HealthPro Bridge Scheduler service 
is integrated into HealthPro Bridge Server.

Resolution

To fix the installation:

1. Launch a Command Prompt with Admin rights by clicking Windows + R and entering cmd. 

2. Click Ctrl + Shift + Enter simultaneously.

   IMPORTANT: Do not simply click Enter. The CMD window must indicate that you 
   have Administrator rights.

   
   
    

3. Move to the server daemon folder:

   cd C:\Program Files\Hanwha\DM Bridge\dist\DmBridgeServer\daemon
    

4. Register the HealthPro Bridge Server:

   sc.exe create "dmbridgeserver.exe" binPath= "C:\Program Files\Hanwha\DM Bridge\dist\DmBridgeServer\daemon\dmbridgeserver.exe" displayname= "DM Bridge Server" start= auto 

   NOTE: Steps 5 and 6 are not necessary in HealthPro Bridge v1.10+.
   

    

5. Move to the server scheduler daemon folder:
   cd C:\Program Files\Hanwha\DM Bridge\dist\DmBridgeServerScheduler\daemon 

6. Register the HealthPro Bridge Scheduler:

   sc.exe create "dmbridgeserverscheduler.exe" binPath= "C:\Program Files\Hanwha\DM Bridge\dist\DmBridgeServerScheduler\daemon\dmbridgeserverscheduler.exe" displayname= "DM Bridge Server Scheduler" start= auto 

To confirm the installation:

1. Right-click the HealthPro Bridge icon in the system tray. 

2. Click Settings.
   All three services should be installed and running.
   HealthPro Bridge Server
   HealthPro Bridge Scheduler - This service is integrated into HealthPro Server starting with v1.10+
   HealthPro Cloud Connector
   
   

   NOTE: Alternatively, you can confirm the installation by pressing
   the Windows key and entering services.msc.
   
   Depending on your HealthPro Bridge version, the service name may appear slightly 
   different:
   HealthPro Bridge Server or DM Bridge Server
   HealthPro Bridge Scheduler or DM Bridge Server Scheduler
   HealthPro Bridge Watchdoc
   HealthPro Cloud Connector