Applies to: HealthPro Bridge v1.9 or later

Summary

This article describes how to move a child device from one HealthPro Bridge to another. 

Moving a Child Device

To transfer a device that was onboarded to the Cloud through one HealthPro Bridge to a different HealthPro Bridge:

1. Log in to Cloud Portal and click HealthPro.
    
2. Navigate to Settings > Devices > Cloud Portal.
    
3. Select the device, then click Unclaim.
   
   

4. Open Cloud Portal > Devices and remove the device from the device list.
   The device is no longer associated with the current HealthPro Bridge.

   NOTE: Once unclaimed, the device status in the Managed tab of the original 
   HealthPro Bridge automatically changes to Pending, making it eligible for 
   removal.

5. In the Managed tab, select the device(s) with a Pending status.
    

6. Click Remove to delete the device from the current HealthPro Bridge. 
   
   
    

   NOTE: Multiple Pending devices can be removed at once.

7. Perform a local device scan and follow the Cloud onboarding process on the destination HealthPro Bridge (see Adding Cameras in HealthPro Bridge - Settings: How do I use HealthPro Bridge?).