Applies to: BLAZE

Summary

Because each Organization in the Hanwha Vision Cloud has one Super Admin, the credentials are sometimes shared by multiple users for convenience and business continuity, in case someone is unavailable. By default, two-factor authentication (2FA) is disabled, which makes sharing easier. 2FA can be enabled, but can cause challenges if the authentication app's time-based one-time password (TOTP) is only received by one individual, who might be unavailable.

This article explains how multiple users may share the same super admin email address and password, and receive the identical 2FA TOTP on their device and app of choice.

Managing a Shared Super Admin Account

To manage a shared super admin account:

1. Log in to Hanwha Vision Cloud as the organization’s Super Admin.
    
2. Click the building icon and navigate to Organization settings > Privacy & Security.
    
3. If 2FA has already been enabled and the secret code has not been recorded, slide the toggle Enable 2FA to disable it and click Apply.
    
4. Activate Enable 2FA with the toggle and click Apply.
   
   
    
5. Log out from Hanwha Vision Cloud.
    
6. Log back in, where you are prompted to set up 2FA.
   
   
    
7. Select the Copy key tab. The Copy key appears.
    
8. Click Copy key and paste the key into a Note or other app. Anyone who adds this secret setup key to their authenticator app will receive the same TOTP, enabling them to log in independently with shared credentials.