Applies to: BLAZE Web Client v1.3+

Issue Summary

While viewing video in the Web Client (Live View or Playback mode), an Unstable Connection warning message may appear on the video player screen.

This warning sends an alert that the current video stream is experiencing performance issues, which can cause lag, buffering, or frame dropping.

Resolution

When the unstable connection warning appears, it indicates that your network bandwidth or client performance may be struggling to render the primary video stream. Switch to the secondary stream to reduce the bandwidth requirements.

To switch to the secondary stream: 

1. Log in to BLAZE.
    
2. Select the Secondary Stream option on the video player control panel. The secondary stream uses a lower bitrate and resolution, which significantly reduces bandwidth requirements and ensures smooth, uninterrupted playback.
   
   
    
3. If switching streams does not resolve the issue, verify that your local network/internet connection is stable and not experiencing heavy traffic or congestion.