Applies to: Arteco and Road AI LPR cameras

Issue Summary

A License Plate Recognition (LPR) camera is not functioning properly.

Prerequisite

Gather the following information from the LPR camera:

To troubleshoot the issue:

Open Chrome, enter the IP Address of your device into the URL bar, and click Enter.
Click the Gear icon.
From the navigation menu on the left, select Open platform > Open platform.
Click Go App to access the LPR application.

Review the license information to ensure it reads License key valid.

NOTE: This only applies to the Arteco LPR. Road AI does not require
a license key.

Verify the camera setup (FOV, ROI, license plate min/max size) follows the proper mounting instructions in the LPR Installation Manual.
Verify the camera calibration and detection area are configured to properly obtain license plate metadata.
```
IMPORTANT: The plate frame must encompass the entire license plate
so the camera can recognize the rectangular shape and the data inside
the frame. 
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In the above image, 8JAG291 has a 98% surety rating. This is the metadata of the plate that will be sent to WAVE or Hanwha NVRs.
Ensure the accuracy is within the green zone and the pixel count is at least 25 or higher.
Click the Monitoring tab.
Select the Plate List radio button next to Live View Mode.
Verify the camera UI is detecting the license plate as a JPEG image.

If the camera does not detect the license plate, repeat the previous steps and verify the configuration before continuing.
Open a ticket (if not already open).
Reply to the customer with a detailed issue summary, including the Technical Support Agent from the integrator (Arteco or FFgroup) and the unlisted manufacturer.

This way all parties are included in one ticket.
Follow up with all parties until the license plate recognition is functioning properly or is determined unsupported or faulty.
Close the ticket.

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