Applies to: BLAZE Mobile v1.3+

Summary

If a user account becomes locked due to repeated failed login attempts, users can unlock their account and reset their password directly from the mobile app using the Cloud Portal workflow. An email is sent with a secure link to reset the password and automatically unlock the account. This article describes how to unlock your account from the BLAZE mobile app.

Prerequisites

• BLAZE Mobile app v1.3 or later.
• Access to the email address registered to the Hanwha Vision Cloud account.
• Account must be registered with Hanwha Vision Cloud.

Unlocking Your Account

To unlock your account:

1. On the BLAZE Mobile app login screen, enter your email address and select Log In.

   NOTE: If your account has been locked (e.g., after 5 failed login attempts), a 
   message will display: Your account has been locked. Please reset it via 
   'Forgot password?'

2. Select Forgot password? on the password entry screen.

Resetting Your Account

To reset your account: 

1. Check the email inbox associated with your account. You will receive an Account Locked Notification email stating that your account was locked due to failed login attempts.
    
2. In the email, select Reset Password.
   
   A confirmation message appears in the app: Instructions sent to your email. If registered, please check your inbox.
    

3. Open the follow-up Reset Password email and select Set new password. 

   NOTE: This link is valid for 30 minutes. If it expires, return to the login 
   page and request a new reset link.

4. On the Setup your password screen, enter a new password.
    
5. Confirm the new password in the Confirm password field.
    
6. Select Update password.
    
7. Once the password reset is complete, your account will be unlocked. Return to the app and log in with your new password.