Applies to: BLAZE

Issue Summary

A BLAZE trial licenses cannot be added to a system that already has permanent (Premium) licenses, because they cannot coexist.

Example scenario: an installer licensed a server for 10 cameras and needs to add two more cameras but is still waiting for the additional permanent licenses to arrive.

This article describes a work-around to temporarily uninstall permanent keys, install trial licenses for up to 30 days, and then reapply permanent keys.

Resolution

To add trial licenses:

1. Determine the number of devices to license on the system, referred to as the license channel count. 
    

   NOTE: It is OK to overestimate how many you need.

2. Contact your Hanwha sales representative and request a trial license key for this channel count. This 30-day key will be emailed to you.
    
3. Log in to BLAZE.
    
4. Navigate to Settings > Licenses.
    
5. Right-click each license key and select View license history.
    
6. Click the Copy icon and keep a safe record of the key (it is 35 characters long).
    
7. Repeat for all keys.
    
8. Right-click each license key and select Deactivate license key.
    
9. Repeat for all keys.
    
10. Click Add license key and enter your (larger) trial license key.
     
11. When the new permanent license key eventually arrives, navigate to Settings > Licenses, and re-add your old and new permanent license keys. 
    
    This step automatically removes the trial licenses.