Applies to: OnCloud

Summary

This article provides instructions for using OnCloud to manage firmware updates for Hanwha cameras. 

NOTE: Cameras have both device firmware and CloudConnector firmware, and they are 
managed separately.

Prerequisites

Administrator permissions are required to update the firmware. 

Managing Firmware Updates

To manage firmware on a device:

1. Log in to Cloud Portal.
    
2. Navigate to OnCloud.
    

3. Click the Dashboard icon at the top right to open your dashboard.
   
   

   NOTE: If you do not see this icon, you do not have permission to view the 
   dashboard.

4. In the Devices section, click  Manage to open the list of cameras.
   
   

   NOTE: Firmware updates are available for some devices. For more information, 
   see OnCloud: How do I update camera firmware?

5. In the list of camera hardware, find the device that you want to manage, then click the Gear icon.
   
   
    
6. On the Device page, click Device Management.
    
7. Scroll down to Cloud Connector Firmware Update and  Device Firmware Update.
   
   
    

8. To manage firmware updates, click the Auto Update Cloud Connector Firmware toggle or the Auto Update Device Firmware toggle.

   NOTE: The order of updates does not matter.

    

9. To schedule the Auto Update, select the Day and Time for the update.