Applies to: OnCloud

Summary

This article describes how to add new licenses to a system in OnCloud. 

Adding a New License

To add a new license: 

1. Log in to Cloud Portal.
    
2. Navigate to OnCloud.
    
3. Navigate to Organization Dashboard > Licenses.
    
4. Select Manage.
   
   
   
   You are directed to the License Order Page, where you can:
    
   • View your current licenses
      
   • Add new license orders
     
     
      
5. Click + Add New Order.
    
6. Enter your Order Number.
    
7. Select Continue.
   
   
    

8. Enter your Order Key.
    

   NOTE: Both the Order Number and Order Key can be found in your SalesHub order 
   confirmation email.

9. Click Continue.
   
   
   
   The License Allocation screen appears. 
   
   Newly added licenses appear in the Change column.
    

10. Determine how to allocate licenses using the details listed in When to Use Expansion vs. Extension.

    Expansion

    • Adds new license capacity
       
    • Enables additional devices (e.g., cameras, doors)

    Extension 

    • Extends the renewal date of your existing licenses
      
      
       
11. Once you have allocated your licenses, select Confirm and Review.
    
    
     
12. Click Submit to commit the license updates to your system.

When to Use Expansion vs. Extension

• Use Expansion when you are adding new devices to your system.
  
  Example: You currently have 20 cameras and want to install 10 more → allocate licenses to Expansion.
   
• Use Extension when you want to extend the subscription period for your existing system.
  
  Example: You have 20 cameras deployed and want to extend their expiration date by 1 year → allocate licenses to Extension