Applies to: OnCloud

Summary

This article provides instructions for using OnCloud to update the firmware for Hanwha cameras. You need to be an administrator to do this.

NOTE: Cameras have both device firmware and CloudConnector firmware. 
You update each one separately. The order of updates does not matter.

Updating Firmware

To update firmware:

1.  
   1. Log in to Cloud Portal.
       
   2. Navigate to OnCloud.
       

   3. Click the Building icon at the top right to start your dashboard.
      

      NOTE: If you do not see this icon, you do not have permission to view the dashboard.

      The Devices panel shows if updates are available for your devices.
       

   4. Click Manage.
      
      
      
      This opens the list of camera hardware.
       
   5. Look for an online camera with the text Firmware Update Available, then click the Gear icon.
      
      
       
   6. Look at the Device Information panel. The status must be Online for you to see available updates.
      
      
       
   7. Click to update the device or CloudConnector firmware.
      
      
      
      This starts the update process. The camera restarts, so it disconnects briefly.
       
   8. To check if the update is in progress, refresh the page. 
      
      The status looks like this during an update:
      
      
       
   9. Wait a few minutes, then refresh the page again. The update is finished when the camera is online.
       
   10. If you have a second update available, click to install it as well.
       
       
        
   11. When all updates are complete, the status is online and the update links are not visible.
       
       
2.