Applies to: HealthPro

Summary

This article provides the instructions for viewing all tasks and their progress in HealthPro. 

Checking the Task Status

A task to be resolved occurs if errors or warnings occur in cameras, servers, or storage units, or they are offline.

• Error - Abnormal errors occurred. 
• Warning - A non-critical but uncommon situation is occurring. If this situation persists, it will prevent them from functioning normally. 
• Offline - They are offline.
• Good - Since the task shows the current status of the device, it may be displayed as Good even though it is an offline task.

To check the task status:

1. In Cloud Portal, navigate to HealthPro.
   
   
    
2. Open the Notification Center by clicking the Notification Center icon in the top taskbar. 
   
   The Notifications center appears on the right side of the screen showing you the following three task states:
   • Occurred - Indicates that the task is open and ready to be assigned to an engineer 
   • Accepted - Indicates that an engineer has accepted the task 
   • Resolved - Indicates that an engineer resolved the task 
      
3. Select a location under Locations, then toggle Current location to ON to see the tasks applicable to the selected location.
   
   To see the tasks status applicable to all locations, toggle Current location to OFF.

Assigning a Task

To assign a task to an engineer to be resolved:

1. Click the Notification Center icon in the top taskbar. 
    
2. Under All or Occurred, select a task to assign to an engineer and click Assign.
   
   
   
   The engineer accepts and resolves the task.
   
   
   
   The status of the task changes to Resolved.