Applies to: HealthPro

Summary

Users can quickly check the operational status of key HealthPro services at the official Hanwha Vision Cloud Status page: https://status.platform.hanwhavision.cloud/. This article describes where and what to check on the Hanwha Vision Cloud status page. 

Checking the Page

To check the Hanwha Vision Cloud status page:

1. Open the Hanwha Vision Cloud Status site. 
    

2. Confirm each category shows Operational for normal service.

   IMPORTANT: If any item shows Degraded, Partial outage, or Major outage, click 
   to read incident details and current progress. Open the status page and look 
   for the HealthPro-related components. Each item shows its current state 
   (for example, Operational, Degraded performance, Partial outage). 

    

3. Click an item to see incident details and history.

What to Check

The following table lists the items to explore, and the suitable situations.