Applies to: HealthPro Bridge

Summary

This article provides instructions to find, extract, and prepare log files for analysis.

Gathering Log Files

Starting with HealthPro Bridge v1.11, CloudConnector logs are automatically included when you download HealthPro server logs from the HealthPro Bridge client. No additional steps are required. Both bridge server logs and CC logs are bundled into a single archive file.
 

If you are using HealthPro Bridge v1.9 or later, you can remotely download logs through the HealthPro Server Dashboard and Device Details.
 

The steps for downloading logs varies slightly depending on the version of HealthPro Bridge you are using. We recommend using the latest version of the bridge.

v1.9 or higher

To gather HealthPro Bridge server log files for v1.9 or higher:

1. Log in to Cloud Portal and click the HealthPro tile.
    
2. In the Servers dashboard, click the online device for which you want to download logs. 
   
   Downloads are not available for offline devices. 
    
3. Click Download logs.
   
   The HealthPro Bridge server and scheduler logs are downloaded as a compressed file.
    
4. Click Download logs (CC).
   
   The HealthPro CloudConnector logs built into HealthPro Bridge are downloaded as a compressed file.

NOTE: You can also download HealthPro Bridge server logs via the bridge client.

v1.8

To gather HealthPro Bridge server log files for v1.8:

1. Log in to the HealthPro Bridge client. 
    

2. In the upper-right corner, click Logs.

   HealthPro Bridge Server logs are stored for up to 90 days.
    

3. Copy HealthPro CloudConnector logs from the following path:
   
   For Windows:

   CloudConnector: C:\ProgramData\Hanwha\DMCloudConnector 

   Server: C:\Program Files\Hanwha\DM Bridge\logs

   For Linux:

   CloudConnector: /tmp/edgeFwLog/

   Server: /usr/local/hanwha/dmbridge/logs/

v1.6 and below

To gather HealthPro Bridge server log files for v1.6 and below:

1. Open a web browser on the PC running HealthPro Bridge and enter https://127.0.0.1:3002/logs/list in the navigation bar. 
    
2. If you see a warning page, click Advanced and then Continue to unsafe site.  
    
3. Check the box next to Pretty print to format the resulting log list for easier reading.
   
   Carefully search the list for the dates you want as they are not necessarily sequential.
    
4. Record the INDEX number.  
    
5. Open another browser tab and enter https://127.0.0.1:3002/logs/download?index=<INDEX> 
   
   Ex: https://127.0.0.1:3002/logs/download?index=16  
    
6. Confirm you can read the downloaded log file before you send it. 

The following is an extract of the log list for three days in March. 
The Index for March 28th is 16.

{

    "index": 15,

    "path": "C:\\Program Files\\Hanwha\\DM Bridge\\logs\\edge\\debug\\2025-03-27.debug.log.gz",

    "isFile": true,

    "isDirectory": false,

    "size": 16091

  },

  {

    "index": 16,

    "path": "C:\\Program Files\\Hanwha\\DM Bridge\\logs\\edge\\debug\\2025-03-28.debug.log.gz",

    "isFile": true,

    "isDirectory": false,

    "size": 51236

  },

  {

    "index": 17,

    "path": "C:\\Program Files\\Hanwha\\DM Bridge\\logs\\edge\\debug\\2025-03-29.debug.log.gz",

    "isFile": true,

    "isDirectory": false,

    "size": 36242

  },

v1.7

To gather HealthPro Bridge server log files for v1.7:

1. Go to the following path and zip the two directories: 

   C:\Program Files\Hanwha\DM Bridge\logs
   C:\ProgramData\Hanwha\DMCloudConnector  
    

2.  Open command prompt and go to the directory:
   
   cd C:\Program Files\Hanwha\DM Bridge\dist\DmBridgeServer\bin  
    
3. Enter the command as Spwk 65546.
   
   The 32-digit key value appears (example, CFE03A8B9CB73FA38EEB87A6D45D7BA2).  
    
4. Forward this to our Support or Engineering team along with the two compressed zip files.