Applies to: HealthPro Bridge

Summary

Hanwha Vision Technical Support cannot analyze HealthPro Bridge logs because they are encrypted. This article provides instructions to find, extract, and prepare log files for analysis.

Gathering Log Files

To gather HealthPro Bridge server log files, follow the steps as described for the appropriate version. 

NOTE: CloudConnector logs can be downloaded remotely via the Portal Devices menu 
or extracted directly from the log directory on the PC where the bridge is installed.

Windows:
CloudConnector: C:\ProgramData\Hanwha\DMCloudConnector 
Server: C:\Program Files\Hanwha\DM Bridge\logs

Linux:
CloudConnector: /tmp/edgeFwLog/
Server: /usr/local/hanwha/dmbridge/logs/

v1.9 or higher via HealthPro

1. In the Server Dashboard, click the online device for which you want to download logs. Downloads are not available for offline devices. 
2. Click the three-dot button at the top of the Device Details page. 
3. Click Download logs.
   The HealthPro Bridge server and scheduler logs are downloaded as a compressed file shortly.
4. Click Download logs (CC).
   The HealthPro CloudConnector logs built into HealthPro Bridge are downloaded as a compressed file shortly.

v1.8 or higher

1. Log into HealthPro Bridge client. 
2. Download HealthPro Bridge Server logs (stored for up to 90 days) by clicking Logs in the upper right corner after logging into the program.
3. Copy HealthPro CloudConnector logs from the path provided in the NOTE.

v1.6 and below

1. Open a web browser on the PC running HealthPro Bridge and enter https://127.0.0.1:3002/logs/list in the navigation bar. 
2. If you see a warning page, click Advanced and then Continue to unsafe site.  

3. Check the box next to Pretty print to formatted the resulting log list for easier reading.

   NOTE: Carefully search the list for the dates you want as they are not 
   necessarily sequential.

4. Record the INDEX number.  
5. Open another browser tab and enter https://127.0.0.1:3002/logs/download?index=[INDEX] 
   
   Ex: https://127.0.0.1:3002/logs/download?index=16  
6. Confirm you can read the downloaded log file before you send it. 

NOTE: The following is an extract of the log list for three days in March. 
The Index for March 28th is 16.

{

    "index": 15,

    "path": "C:\\Program Files\\Hanwha\\DM Bridge\\logs\\edge\\debug\\2025-03-27.debug.log.gz",

    "isFile": true,

    "isDirectory": false,

    "size": 16091

  },

  {

    "index": 16,

    "path": "C:\\Program Files\\Hanwha\\DM Bridge\\logs\\edge\\debug\\2025-03-28.debug.log.gz",

    "isFile": true,

    "isDirectory": false,

    "size": 51236

  },

  {

    "index": 17,

    "path": "C:\\Program Files\\Hanwha\\DM Bridge\\logs\\edge\\debug\\2025-03-29.debug.log.gz",

    "isFile": true,

    "isDirectory": false,

    "size": 36242

  },

v1.7 only

1. Go to the path below where HealthPro Bridge is installed and zip the two directories: 

   C:\Program Files\Hanwha\DM Bridge\logs
   C:\ProgramData\Hanwha\DMCloudConnector  

2.  Open command prompt and go to the directory:
   cd C:\Program Files\Hanwha\DM Bridge\dist\DmBridgeServer\bin  
3. After moving here, type command as Spwk 65546.
   The 32-digit key value appears (example, CFE03A8B9CB73FA38EEB87A6D45D7BA2).  
4. Forward this to our C/S or engineering team along with the two files (zip) compressed above.