Applies to: OnCloud
Summary
This article explains the status and error messages that can appear while reviewing and connecting devices with QuickConnect.
Status and Error Messages
Use the following table to understand each message and determine the next action.
| Message | Meaning |
| Invalid serial number format. | The serial number is not in the required format. |
| Invalid MAC address format. | The MAC address is not in the required format. |
| Invalid Serial/MAC address format. | Both the serial number and MAC address are not in the required format. |
| Verification service temporarily unavailable. Please try again shortly. | OnCloud could not verify the device information at this time. |
| Serial number not found. | The serial number could not be found. |
| MAC address does not match. | The MAC address does not match the serial number entered. |
| Mac address not found. | A MAC address could not be found for the device. |
| Duplicate Serial/MAC address. | The same serial number and MAC address were entered more than once. |
| Device already added. | The device is already added to the current organization. |
| Device unreachable/offline. | OnCloud cannot communicate with the device. |
| Setup window has expired. Press SET 3 times on the device, then add it again. | The four-hour setup window expired for a camera. |
| Setup window has expired. Turn the device off and back on, then add it again. | The four-hour setup window expired for a Cloud Gateway Recorder. |
| This device does not support QuickConnect. Log in to CloudConnector and use the DirectConnect option to add it. | The device is not enabled for QuickConnect. |
| Added to another organization. | The device is already registered to a different organization. |
| Reclaim required. | The device is associated with the same organization but must be reclaimed before setup can continue. |
| Status: Ready | The device information is valid, and the device is available to add. |