HealthPro and Bridge v1.10.1
New: ServiceNow Integration
HealthPro can now send selected device health and fault events to ServiceNow via secure webhook—so your team can manage incidents in the same ITSM workflow used across the organization. HealthPro still retains health logs for investigation and reporting.
Key Benefits
Faster response: turn events into actionable ServiceNow tickets automatically
Standardized operations: assignment, escalation, and SLA tracking in ServiceNow
Less manual work: no copying alerts across systems
No lost visibility: HealthPro keeps full health log history
What is ServiceNow?
ServiceNow is a widely used IT Service Management (ITSM) platform that helps organizations track and resolve operational issues through incident/ticket workflows, routing, escalation, and reporting.
Get started with ServiceNow event forwarding
New Feature
HealthPro introduces a new ServiceNow integration that lets you automatically send important device health and fault events from HealthPro to ServiceNow over HTTPS. Once set up with your ServiceNow webhook URL and authentication key, HealthPro evaluates events against your policies and forwards only those that match your outbound rule, so IT and security teams can handle incidents using familiar ServiceNow ITSM workflows while still relying on HealthPro for monitoring. Even when this integration is enabled and in‑app tasks are no longer created for those forwarded events, all health logs and historical device data remain fully available in HealthPro.
Improvements
HealthPro includes several fixes that improve accuracy, usability, and stability. Policy pages now show correct target device totals, UI elements like the Unclaim modal and breadcrumbs are better aligned, and user log exports include schedule weekdays. Pages refresh data more smoothly in the background, AXIS firmware uploads are more reliable with stalled uploads correctly failing, and power values in resource logs now display consistently.
HealthPro Bridge resolves several image quality and system issues. Blur detection and task creation now work correctly, glare and blocked views are more accurately classified, and the Bridge server IP address displays properly instead of 0.0.0.0. In addition, AXIS P1447‑LE cameras now show the correct app names in the “Open apps” list while keeping version information accurate.
HealthPro vs Other Solutions
HealthPro: The Definitive Choice for Proactive Video System Health. Scale to 10,000+ Devices with Integrated Cybersecurity and Full Device Visibility.
Meet the HealthPro and Bridge Team
Thank you to everyone for your dedication and teamwork.
Product Owner: Ralph
Scrum Master: CS
UX Designer: Steve
Frontend: JH, J.H.
Backend: HG, CJ, WH, SH, J-H
QA: JJ, YK
DevOps: KB
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