Applies to: HealthPro 

Summary

From HealthPro v1.10, the responsive web interface allows you to access HealthPro from PC, tablet, and mobile. The UI automatically adjusts to your screen size and device type. Some menus and functions are not available on mobile, but PC and tablet provide the same full feature set.

This article explains:

• Supported browsers and devices
• Which menus and features are available on PC, tablet, and mobile
• Mobile-specific limitations and behavior

Which browsers and devices are supported?

Supported browsers

HealthPro responsive web supports the following browsers:

• Chrome
• Edge
• Safari
• Samsung Internet (on Galaxy devices)

NOTE: Always use the latest browser version for the best experience.

Verified device models

HealthPro responsive web is validated on the following representative models (chosen based on recent sales volume and popularity):

Apple (Safari, Chrome, Edge)

• iPhone 16
  • iOS 18 or later
  • Apple A18
  • 6.1" display, 19.5:9, 2556 × 1179
  • Treated as mobile mode
• iPad Pro 13
  • iPadOS 17 or later
  • Apple M4
  • 13" display, 4:3, 2752 × 2064
  • Treated as tablet mode

Android – Samsung (Chrome, Edge, Samsung Internet)

• Galaxy S25 Ultra
  • Android 15 (One UI 7.0) or later
  • Snapdragon 8 Elite for Galaxy
  • 6.9" display, 19.5:9, 3120 × 1440
  • Treated as mobile mode
• Galaxy Z Fold7
  • Android 16 (One UI 8) or later
  • Snapdragon 8 Elite for Galaxy
  • Main display: 8.0", 20:18, 2184 × 1968 → tablet mode
  • Cover display: 6.5", 21:9, 2520 × 1080 → mobile mode

NOTE: Other devices and resolutions may also work, but are not specifically verified.

What is available on PC, tablet, and mobile?

PC

On PC, HealthPro provides all features and menus. No functional restrictions are applied.

Tablet

On tablet, HealthPro provides the same features and menus as PC.

• Layout and interaction are optimized for touch, but the available functions are identical to PC.

Mobile

On mobile, HealthPro provides a simplified set of menus and features to keep the UI clear and fast on smaller screens.

Menus and features not available on mobile

• Map
• Policy management
• Settings and all Settings sub-menus (including Reports)

Additional mobile-only limitations:

• In Location GNB: Device Summary (hover on PC) is not available; you cannot edit or move location objects and folders.
• Server and Camera dashboards: “Recently updated” section is removed on mobile.
• Update dashboard: If there are no devices to update, or when a local file upload is in progress, the update mode selection UI is hidden on mobile.
• Web push notifications: By default, web push cannot be received on mobile due to the “1 HealthPro account = 1 device” limitation and required UDID re-registration.
• Landscape mode: Landscape (horizontal) mode is not supported on mobile; rotating the device shows a full-screen message asking you to use portrait mode.

NOTE: If you open a direct URL to a menu that is not supported on mobile, HealthPro 
shows a guidance message instead of the page content.

How does responsive web determine “PC”, “tablet”, and “mobile”?

HealthPro automatically selects the layout mode based on screen size and resolution, and device orientation and type (for example, Galaxy Z Fold main vs. cover display).

In general:

• Large displays (for example, PC monitors, tablets, Galaxy Z Fold main screen) use PC/tablet layout.
• Smaller displays (for example, phones, Galaxy Z Fold cover screen) use mobile layout.

The interaction rules (such as hiding unsupported menus and showing guidance messages) are applied based on this mode.