Applies to: Avigilon

Issue Summary

You are having connection issues with a Hanwha Spaceship or Barcode camera.

Resolution

To ensure proper connection: (perform the following directly on the ACC server itself.)

1. Stop the ACC Server. 
    
2. Run Notepad++ or Notepad with Administrator privileges. 
    
3. Edit the VmsDaemonConfig.cfg file typically located in C:\Program Files\Avigilon\Avigilon Control Center Server 
   
   For ACC 8 Unity, look in C:\Program Files\AvigilonUnity\Avigilon Unity Server\ 
    

4. Add the following lines inside the <Root> section:  
   
   <DevClient>            
               <DeviceDriverOnvif>                      
                           <ConfigItem name="ForceOldMediaService" type="Boolean" value="1"/>
               </DeviceDriverOnvif>  
   </DevClient> 
    

   IMPORTANT: This code is for use with PNM-C4404RQPZ and older spaceships as well 
   as the new barcode camera (TNS-9050IBC). If you do not insert this code, the 
   camera will never connect to ACC. This has been tested on ACC 7 and 8.
   

5. Save the file.
    
6. Restart the ACC Server to apply the changes.