Applies to: OnCloud

Summary

Sometimes an administrator needs to reset someone's password. This article provides instructions to reset a password for someone else. 

Prerequisites

You must be an administrator to change someone else’s password. To reset your own password, see OnCloud: How do I change my password?

Resetting a Password

To reset a password:

1. Log in to Cloud Portal.
    
2. Navigate to OnCloud.
    

3. Click the Dashboard icon at the top right.
   
   

   NOTE: If you do not see this icon, you do not have permission to view the 
   dashboard.

4. In the Users section, click Manage.
   
   

    

5. Click an account in the list to open the Edit User screen, then click Reset Password.
   
   
    

   NOTE: If the Reset Password button is gray, the account is locked. See OnCloud: 
   How do I unlock a locked account?

   A confirmation appears, and the user receives an email with a password update link.