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HealthPro - Widgets and Dashboards: How do I use the Organization dashboard?

Gwen Martin
Updated

Applies to: HealthPro

Summary

In the Organization dashboard, you can view the status of the storage, servers, and cameras, as well as relevant software, life cycle and warranty, licenses, and locations related to your organization at a glance.  

This article provides the instructions for navigating and using this dashboard.

NOTE: You must have Power User or higher access to the WAVE system connected to your 
WAVE Sync account, otherwise the number of devices displayed in the HealthPro widget 
and dashboard may not match. 
Additionally, a system alert is displayed in the WAVE Sync account as shown in the 
attached photo.
Starting with v1.8, WAVE Sync accounts with insufficient permissions 
cannot register with HealthPro.
NOTE: In WAVE Sync, if multiple servers share a camera or multiple systems share a 
server, the number of devices displayed in the widget and dashboard may not match.
Therefore, we do not recommend duplicate registration of the device.

alert.png

Using Widgets

You can view or hide the widgets by selecting Settings > Dashboards.

The following widgets are available to you:

  • Locations - shows the locations and health status of servers, storage, and cameras.
  • Servers - shows the status of your servers, such as offline, warning, good, error.
  • Storage - shows the status of your storage units, such as offline, warning, good, error. 
  • Cameras - shows the status of your cameras, such as offline, warning, good, error. 
  • Update - shows the number of devices eligible for a software update and allows you to update software from the cloud and your computer.
  • Licenses - shows the number of licenses you have in use, how many are still available, how many have expired, and the number of licenses expiring soon.
  • Life cycle – shows the camera warranty, year of production, and EOL status for all Hanwha licensed devices.

Locations Widget and Dashboard

You can view the location and health status of servers, storage, and cameras, as well as the status of relevant update, life cycle, and licenses.

In the Locations dashboard, you can:

  • View the number of servers, storage, and cameras, and their current status. 
  • View when camera errors occurred:
    Errors that are less than 1 day old and are not assigned to an engineer for resolution.
    Errors that are more than 1 day old and are not assigned to an engineer for resolution.
    Errors that are already assigned to an engineer for resolution.
  • View the status of the relevant update, life cycle, and licenses.

To use the Locations widget and dashboard:

  1. In Cloud Portal, navigate to HealthPro.  
  2. In the navigation panel on the left side of the screen, click the Dashboard () icon.


     
  3. Navigate to the Locations widget to see the locations of your devices.



     
  4. Navigate to the Locations widget to view the device location tree.  
  5. Click a Location to view the details of your equipment.
    You will be redirected to the Locations dashboard.


     
  6. Click the desired location to view the details of another location.

Servers Widget and Dashboard

You can view the status (Offline, Error, Warning or Good) of your HealthPro Bridge and WAVE servers. WAVE servers connected via WAVE Sync will also appear here.

NOTE: Currently, Error and Warning states are only supported by servers, storage, 
and cameras connected via WAVE Sync.

In the Servers dashboard, you can view and export the detailed information of each server.

To use the Servers widget and dashboard:

  1. In Cloud Portal, navigate to HealthPro.  
  2. In the navigation panel on the left side of the screen, click the Dashboard () icon.  
  3. Navigate to the Servers widget.
    You will see the number of servers in the following states: Offline, Error, Warning or Good.


     
  4. Hover over the chart for a more granular breakdown.



    Offline - The number of servers that are offline.
    Error - The number of servers where abnormal errors occurred.
    Warning - The number of servers where a non-critical but uncommon situation is occurring. If this situation persists, it will prevent the server from functioning normally.
    Good - The number of servers that are functional. 
     
  5. To see the detailed status of all the servers, click Servers.
    You are redirected to the Servers dashboard. This covers both Cloud Portal and WAVE Sync servers, and can be filtered by Location.



Storage Widget and Dashboard

You can view the status of your hard disk storage units that are associated with Servers in the Location and their current state: Offline, Error, Warning or Good

NOTE: The server's storage connected via WAVE Sync, WAVE, and NVRs under HealthPro 
Bridge is supported. You can also monitor HealthPro Bridge's storage information.

In the Storage dashboard, you can:

  • View the number of storage units that are associated with Servers and NVRs. 
  • View the detailed information of each storage unit.

To use the Storage widget:

  1. In Cloud Portal, navigate to HealthPro.  
  2. In the navigation panel on the left side of the screen, click the Dashboard () icon.  
  3. Navigate to the Storage widget.
    You will see the number of storage units in the location and their current state:  Offline, Error, Warning, or Good.



    Offline - The number of storage units that are offline.
    Error - The number of storage units where abnormal errors occurred.
    Warning - The number of storage units where a non-critical but uncommon situation is occurring. If this situation persists, it will prevent the storage unit from functioning normally.
    Good - The number of storage units that are functional.
     
  4. To see the detailed status of all the storage units, click Storage.
    You are redirected to the Servers dashboard, which displays the status of storage units.

Cameras Widget and Dashboard

You can view the status (Offline, Error, Warning or Good) of your cameras connected to HealthPro Bridge, WAVE Server, and Direct-to-Cloud.

NOTE: Currently, Error and Warning states are only supported by servers, storage, 
and cameras connected via WAVE Sync.

In the Cameras dashboard, you can:

  • View the number of cameras in the location and their current state:  Offline, Error, Warning, or Good. 
  • View the detailed information of each camera.

To use the Cameras widget and dashboard:

  1. In Cloud Portal, navigate to HealthPro.  
  2. In the navigation panel on the left side of the screen, click the Dashboard () icon.  
  3. Navigate to the Cameras widget.
    You will see the number of cameras in the following states: Offline, Error, Warning, or Good.



    Offline - The number of cameras that are offline.
    Error - The number of cameras where abnormal errors occurred.
    Warning - The number of cameras where a non-critical but uncommon situation is occurring. If this situation persists, it will prevent the server from functioning normally.
    Good - The number of cameras that are functional.
     
  4. To see the detailed status of all the cameras, click Cameras.
    You are redirected to the Cameras dashboard.

Update Widget and Dashboard

You can view the number of devices eligible for a firmware update as well as update firmware from the cloud and your computer.

To use the Firmware widget and dashboard:

  1. In Cloud Portal, navigate to HealthPro.  
  2. In the navigation panel on the left side of the screen, click the Dashboard () icon.  

  3. Navigate to the Update widget.
    Here, you can view how many devices are updatable.



    Any devices running expired software, and are updatable by HealthPro, are listed.



    Other cameras may also be running expired software, but the update cannot be performed via  HealthPro. This typically happens if the device is unlicensed, it is a WAVE Sync camera, or it might be a Direct-to-Cloud device (which is updated through the Cloud Portal).
     

  4. To schedule an automatic update, click Automatic software update.
    To manually update from the Cloud or from the local computer, click the number that shows the total quantity of devices requiring an update.
    You are redirected to the update dashboard.



    For instructions on how to update, see HealthPro: How do I update software on devices?

License Widget

You can view the quantity of licenses that are Active, Available, Expired, Unlicensed devices, and Expiring Soon.

To use the Licenses widget:

  1. In Cloud Portal, navigate to HealthPro.  
  2. In the navigation panel on the left side of the screen, click the Dashboard () icon.  

  3. Navigate to the Licenses widget. You can view the quantity of licenses and their current status: Expired, Expiring Soon, +30 Days valid license, and Unlicensed devices.



    Expired - number of devices with expired licenses.
    Expiring soon - number of devices with 30 days or LESS remaining before their license expiration date.
    +30 days valid license - number of devices with 30 days or MORE remaining before their license expiration date.
    Unlicensed devices - number of devices that do not have a license attached.
    Common reasons for unlicensed devices include:

    - The device was never licensed.
    - The device did not have a license attached or insufficient licenses available.
    - The device's license expired.
    - The device's license has been detached.

    NOTE: Unlicensed devices cannot receive software updates, detailed health 
    information, or life cycle information.
    NOTE: WAVE Sync devices are not included in the number of devices displayed by 
    the license widget because WAVE Sync devices cannot have licenses attached 
    to them.

Life cycle Widget

You can view life cycle information and the remaining camera warranty on all Hanwha Vision licensed devices.

NOTE: A STEP Partner must be associated with the Customer Organization, since this 
influences the warranty details. The Customer must invite the Partner in Cloud 
Portal, or the Partner must have created the Customer Organization from within 
the Partner Organization.

To use the Life cycle widget:

  1. In Cloud Portal, navigate to HealthPro.  
  2. In the navigation panel on the left side of the screen, click the Dashboard icon.  

  3. Navigate to the Life cycle widget. You can view the number of devices by time remaining: Warranty expired, Expiring soon, 1+ year valid period, and Unknown.



    Warranty expired - number of devices with expired warranty.
    Expiring soon - number of devices with less than one year of warranty remaining.
    1+ year valid period - number of devices with more than one year of warranty remaining.
    Unknown - number of devices whose remaining warranty is unknown.

    NOTE: A STEP Partner must be linked in order to view warranty information.


    The Life column shows the total status of the device from production to warranty period and end of production/support.  

  4. In Cloud Portal, use Invite Partner to link the Partner.


     
  5. Click Reconfirm to refresh warranty information for devices onboarded prior to linking the Customer Organization with a STEP Partner Organization.  
  6. Click Export to CSV to export the camera details.



    The exported file contains the following camera details: Name, Model, Location, Server, MAC address, IP address, Serial number, Warranty Start, and Warranty End dates.



 

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