Summary

This article provides instructions for managing camera-to-cloud and HealthPro Bridge cameras.

Managing HealthPro Bridge Cameras

To manage HealthPro Bridge cameras:

1. Log in to Cloud Portal and click HealthPro. 
    
2. In the navigation bar on the left, select Settings.
    

3. Click Devices > Cloud Portal, then click +Claim.

   If a server type device (e.g. HealthPro Bridge itself or a WAVE server) that you onboarded to the portal via HealthPro Bridge has no child devices (e.g. cameras), you cannot claim this server to HealthPro. Single server claims are not allowed.
   
   
    

4. Check the box next to each device to be claimed to HealthPro and click Claim. 
   
   The device appears under Devices where it can be licensed if necessary.
   
   

Viewing Device Information

To view device information:

1. Log in to Cloud Portal and click HealthPro. 
    
2. In the navigation bar on the left, select Settings.
    
3. Click Devices > Cloud Portal.
    
   Here you can view the device’s Name, Model, Location, Area, Gateway, VMS/NVR, Serial Number, MAC address, and License. You can also view the devices’ status: offline (black) and good (green). 
    

4. Check the box next to a device to view.
   
   The detailed information appears on the right.
   
   
    

   Scrolling down the information pane reveals more device information, including a Reboot button, if supported by the device.
   
   

Unclaiming a Device

To unclaim a device you claimed from Cloud Portal:

1. Log in to Cloud Portal and click HealthPro. 
    
2. In the navigation bar on the left, select Settings.
    
3. Click Devices > Cloud Portal.
    
4. Select a device to unclaim, then click Unclaim. 
   
   The Unclaim confirmation pop-up appears. 
    
5. Click OK.

Attaching a License

To attach a license to a device:

1. Log in to Cloud Portal and click HealthPro. 
    
2. In the navigation bar on the left, select Settings.
    
3. Click Devices > Cloud Portal.
    
4. Click Attach license. 
    
5. Select a license type and the device(s) to attach the selected license, then click Attach. 
   
   After a few moments, the device shows the active license.

Detaching a License

NOTE: If you unclaim a device, the license attached to the device is detached 
automatically and is available for reuse. Released licenses continue to use up 
their remaining period even while not reattached.

To detach a license from a device:

1. Log in to Cloud Portal and click HealthPro. 
    
2. In the navigation bar on the left, select Settings.
    
3. Click Devices > Cloud Portal.
    
4. Click a license to detach.
   
   
    
5. On License, select the specific license to Detach.
   
   
   
   A Detach confirmation pop-up appears. 
    
6. Click Detach.  
   
   The license is detached from the device. You can re-attach it later.