Applies to: HealthPro

Issue Summary

When trying to access HealthPro, you might encounter the Forbidden message. This issue occurs because, for security reasons, each person must be explicitly granted access to HealthPro. This article provides instructions for resolving the issue.

Resolution

To resolve the issue, contact your organization’s Super Admin (or someone with Manager access to HealthPro) and request to be added as a HealthPro user. 

To identify your system administrator, log in to Cloud Portal and click Users.

The Super Admin or Manager will:

1. Log in to Cloud Portal and click HealthPro.  
    
2. Go to Users and claim you as a HealthPro user.  
    
3. Specify your role as a Manager or an Engineer.

Once you have been notified that these changes have been done, refresh your browser. You will have access to HealthPro.

If you do not have access to a location or menu within the organization, a message is displayed stating that you do not have permission to access this resource.