Summary

You can configure HealthPro to receive email or web push notifications when cameras or servers are offline or they have errors. This article describes how to configure notifications in HealthPro.

Configuring Notifications

Before Configuring Email or Web Push Notifications

Before enabling email or web push notifications, you must first configure which events will generate HealthPro tasks and notifications.

Navigate to Settings > Notifications.
Enable Create tasks for your org.
Select the event types for which you want to receive notifications.
If you want to reduce unnecessary notifications caused by temporary device outages, enable Create a delayed task. This option applies to the following event types (tasks):
- Camera Disconnected
- Server Failure
- Device Disconnected (PoE switch for power cycling)
- Network Issue

NOTE: When Create a delayed task is enabled, HealthPro does not immediately 
generate a task when a device goes offline. Instead, the device status is checked 
again after 24 hours. A task and corresponding notification are generated only if 
the device remains offline after the recheck. This helps reduce notifications caused 
by temporary network interruptions or short-term device connectivity issues.

Receiving Email Notifications

To configure HealthPro to receive email notifications:

In Cloud Portal, navigate to HealthPro.
In the navigation panel on the left side of the screen, click the Settings icon.
In the Settings menu, navigate to Notifications.
Toggle Email On.
Choose the detailed options for which you want to receive notifications.
Click Task Card Link.

You are redirected to the relevant page.

Receiving Web Push Notifications

HealthPro uses web push (also known as browser push) notifications to communicate important and timely information via your web browser.

Even if you are not currently logged in, as soon as you relaunch your browser, you will see the notifications.
Web pushes work independently, and differ from notifications that appear on a page while visiting a website.
You may opt in or out to receive web push notifications.

To configure HealthPro to receive web push notifications:

In Cloud Portal, navigate to HealthPro.
In the navigation panel on the left side of the screen, click the Settings icon.
In the Settings menu, navigate to Notifications.
Toggle Web push On.
Choose the detailed options for which you want to receive notifications.
Click the web push pop up notification.

You are redirected to the relevant page.

Receiving In-app Notifications

HealthPro users can receive real-time in-app notifications via the Event tab on the Notification Center.

In-app notifications are independent of the notification settings on this page. Users with permission to receive in-app notifications will receive them automatically.

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