Chris H.
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Articles
Recent activity by Chris H.-
Wisenet Mobile - Mobile Notifications not coming through on iOS and Android
Applies to: Wisenet MobileIssue SummaryThis article details what to do when notifications fail to come through on iOS or Android and you cannot register new devices on iOS or Android.The Wisenet mo...
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How to Re-image Unresponsive WRR-Q-A201W1 Servers
Applies to Models: WRR-Q-A201W1 SummaryThe Windows 10 image on the WRR-Q-A201W1 servers can become unresponsive or corrupted. This article explains how to re-image Windows on to the Raid 1 of the W...
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How do I setup the network in my WRN series recorder?
Applies to: WRN-810 and WRN-1610 recorders Summary The WRN is a Linux computer running Wave in Ubuntu 18.04, so all networking must be configured within the Ubuntu environment. This article provide...
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Why doesn't my hard drive appear in my Linux based WAVE Server?
Applies to Models: All WRN ModelsSummarySometimes WAVE will not display a hard drive as available for storage. This article provides instructions to properly mount the drive and change the mount pa...
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How do I add a WAVE Sync end user account?
Applies to Models: WAVE Servers attached to the Wave Sync service.SummaryThis article will walk you through creating WAVE Sync end-user accounts.NOTE: For attaching your server to the Wave Sync ser...
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How many WAVE Clients can connect to WAVE Server?
Applies to: WAVESummaryThis article explains the maximum number of connections to a single WAVE Server.In multi-server systems, consider the number of Desktop Clients and the number of devices on e...
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How to Collect WAVE Mobile Logs for iOS
Applies to: WAVE Mobile for iOSSummaryIf the WAVE Mobile app behaves abnormally, support may ask for logs from the device. This article provides instructions for collecting logs for iOS.Collecting ...
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WAVE: Stopping and starting the Hanwha Media Server service
Applies to: WAVE Summary: Stopping the Hanwha Media Server service may be required for support or general maintenance purposes. This article provides the steps for stopping and starting the service...
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Wisenet Viewer: How to Reset Lost Password on a Mac
Applies to: Wisenet Viewer, Mac Issue Summary The administrator password for Wisenet Viewer is lost and needs to be reset. This article provides instructions for resetting a lost password on a Mac....
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How to delete a virtual disk in a pre-boot environment
Applies to: Hanwha Dell Built Servers Summary This article provides instructions for deleting a virtual disk in a pre-boot environment. IMPORTANT: This process will destroy ALL data on the virtual ...