Applies to: Wisenet Mobile

Issue Summary

This article details what to do when notifications fail to come through on iOS or Android and you cannot register new devices on iOS or Android.

• The Wisenet mobile app V2.0 or lower fails to receive notifications on iOS or Android.
• The inability to register new devices on iOS or Android.

Resolution

To receive notifications:

NOTE: Your mobile device must be capable of running the latest iOS or Android build.

1. Update Wisenet mobile to version 2.06.01 or later.
    
2. Delete the app and re-install if updating does not work.