Applies to Models: WRR-Q-A201W1 

Summary

The Windows 10 image on the WRR-Q-A201W1 servers can become unresponsive or corrupted. This article explains how to re-image Windows on to the Raid 1 of the WRR-Q-A201W1. Examples of the unresponsiveness are: 

• Windows locks up as it is preparing to load screen
• Windows locks up as it is preparing to repair 
• The F8 option to boot into a safe boot environment is unresponsive.

Resolution

To re-image Windows on the Raid 1:

1. Navigate to the Dell support page.

2. Apply all critical updates to the system before engaging the support group.

   If the server is corrupt beyond recovery, re-image the server. 

3. Contact support for the ISO for this server at techsupport@hanwha.com.

4. Use Rufus to burn the supplied image onto an 8 GB thumb drive. 

   NOTE: Use the default settings for Rufus once you have selected the source file, 
   and the destination disk.

5. Delete the Raid 1 array BEFORE attempting re-image.  

   NOTE: See PowerEdge: How to Delete a Virtual Disk Using the System Setup for the 
   Dell walkthrough of deleting the Raid 1 array.

6. Re-create the Raid 1 array. 

   NOTE: See PowerEdge: How to Create a Virtual Disk on a Dell RAID Controller 
   through System Setup to recreate the Raid 1 array.