Applies to: Okta

Issue Summary

After deleting the Hanwha Vision Cloud app in the Okta tenant, the administrator cannot add the same email as a Single Sign-On (SSO) account in a different Cloud Portal organization.

While the app was deleted on the Okta side, the corresponding Okta account still remains registered in the original Cloud Portal organization. According to the Single email address - Single External IdP Policy, an account can only be linked to one ORG at a time.

Resolution

Option 1 (Auth Only):

1. Log in to Cloud Portal as Administrator.
    
2. Click the Users tab.
    
3. In the displayed list, select the account to remove, then click Remove User.
   
   Once the account is removed, it can be added to a new organization. 
   
   

Option 2 (Auth & Provisioning):

Under this option, manual deletion of Okta accounts in Cloud Portal is restricted to maintain synchronization integrity.

1. Log in to Cloud Portal as Administrator.
    
2. Navigate to Organization Settings > Identity providers > Okta integration.
    
3. Next to Remove configuration, click Remove.
   
   This will purge all associated Okta accounts, allowing them to be reused in another organization.