Tricia Rott

Applies to: OnCloudSummaryThis article describes how to export and download everything related to an incident. You can do this to share an incident outside OnCloud or to save the files locally.Prer...

Applies to: BLAZEIssue SummaryWhen an event occurs, playback of the event video clip can be delayed by up to several minutes. This can be particularly noticeable on camera streams with no scene act...

Applies to: BLAZESummaryBLAZE supports multi-server clustering, which allows up to 50 servers to operate as a single unified system. A single cluster supports up to 50 servers, with each server man...

Applies to: BLAZESummaryThis article provides instructions for enabling the Video Info (or Show Info) overlay, which displays critical streaming metrics such as resolution, frames per second (fps),...

Applies to: BLAZEIssue SummaryVideo export fails when the export range is set to a long duration (e.g., over 12 hours) or when exporting high-resolution video, especially when exporting directly to...

Applies to: BLAZESummaryOccasionally, an issue may occur in BLAZE. This article provides the essential checks to verify overall system stability and collect baseline information for troubleshooting...

Applies to: BLAZESummaryThird-party systems or devices can use HTTP requests to send generic events into BLAZE and trigger rules. This article describes a basic configuration using Digest Authentic...

Applies to: BLAZESummaryThis article provides a detailed breakdown of clustering error codes and resolution steps.Error Codes and Resolutions 4070001: Subnet does not match Servers must share the s...

Applies to: BLAZE Desktop ClientSummaryDiagnostic log files can be collected using the BLAZE Desktop Client. If the Log Collection feature is unavailable, the log files can be collected manually fr...

Applies to: ARN, QRN, XRN, PRN, and HRX series recordersSummaryThis article covers resetting the credentials on an NVR and, if necessary, all of the setup information on the NVR.IMPORTANT: The cred...