Tricia Rott

Applies to: Hanwha Vision camerasSummaryIncorrect cleaning can scratch a camera dome cover or view window and damage hydrophobic, anti-reflective, or scratch-resistant coatings. This article provid...

Applies to: Arteco and Road AI LPR camerasIssue SummaryA License Plate Recognition (LPR) camera is not functioning properly.PrerequisiteGather the following information from the LPR camera: Model n...

Applies to: WAVESummaryThis article explains how to enable metadata logging for troubleshooting analytics issues in WAVE.Enabling Metadata LogsTo enable metadata logging:Navigate to the appropriate...

Applies to: Wisenet Device Manager on WindowsSummaryWisenet Device Manager requires administrator privileges to create and write files used during normal operation and certificate management. Witho...

Applies to: HealthProSummaryHealthPro can provide selected audit logs from a customer’s HealthPro organization (HP Org) as scheduled batch files for collection by, or delivery to, a customer-manage...

Applies to: BLAZE Mobile App for Android (BLAZE v1.3)Issue SummaryThe BLAZE mobile app for Android displays the Restoring connection to system message.ResolutionChange the BLAZE Mobile battery sett...

Applies to: BLAZEIssue SummaryBLAZE displays a warning that server-side motion detection has been disabled because the secondary stream resolution is too high.In rare cases, BLAZE versions earlier ...

Applies to: DesignProSummaryA critical component of DesignPro storage calculations are the bandwidth assumptions. This article explains the different DesignPro profile scene types, their associated...

Applies to: DesignProSummaryDesignPro provides nine scene types based on the amount of activity in a camera's field of view. This article describes each scene type and provides considerations for s...

Applies to: BLAZESummaryThis article describes common cloud connection issues and how to solve them.Cloud Connection IssuesErrorError MessageTroubleshootingNo InternetFailed to connect to <System n...