Gwen Martin
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Articles
Recent activity by Gwen Martin-
HealthPro - Integrations: Managing Hanwha Vision NVRs and their Cameras
Applies to: HealthPro BridgeSummaryHealthPro can use HealthPro Bridge to monitor the status of Hanwha Vision NVR cameras, as well as the NVR itself. However, the HealthPro Bridge cannot run on the ...
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HealthPro - Integrations: PoE Power Cycling Cameras via an Allied Telesis Network Switch
Applies to: HealthPro BridgeSummaryHealthPro can use HealthPro Bridge to Power over Ethernet (PoE) power cycle a licensed camera connected to an Allied Telesis managed network switch. This hard reb...
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HealthPro - Troubleshooting: Unable to Add a Camera to HealthPro
Applies to: HealthProIssue SummaryEven after logging in as a HealthPro user, and successfully adding a HealthPro Bridge, cameras, or other devices to Cloud Portal, you may not be able to claim (add...
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HealthPro - Users and Accounts: How to Control Location and Data Access Based on Custom Roles
Applies to: HealthProSummaryThis article explains how to control data access to locations and sub-devices based on custom roles within your organization.Setting User Roles and Location PermissionsT...
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HealthPro - Settings: How to set the date and time for devices connected to HealthPro
Applies to: HealthProSummaryThis article provides instructions on how to set the date and time for devices connected to HealthPro. This feature is only supported by Hanwha devices.Setting the Date ...
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HealthPro - Notifications: Workflow Overview
SummaryThis article provides an overview of the HealthPro workflow.Workflow OverviewThe overall HealthPro workflow is as follows: Occurred > Assigned > Accepted > Resolved.When an event happens, su...
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HealthPro - Users and Accounts: How do I add a user?
Applies to: HealthProSummaryThis article provides instructions for adding a user to HealthPro.NOTE: A person must be claimed into HealthPro to access the application.It is not sufficient for them t...
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HealthPro - Integrations: How do Hanwha Vision cameras differ from third-party cameras in HealthPro?
Applies to: HealthProSummaryHealthPro displays a wide range of information about Hanwha Vision cameras and offers convenient access to advanced features such as policy management, life cycle manage...
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HealthPro - Troubleshooting: Cameras Show Offline When WAVE License Expires
Applies to: All HealthProIssue SummaryWhen connecting a WAVE server to HealthPro via HealthPro Bridge, cameras may appear offline regardless of their actual camera status. This issue occurs when yo...
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HealthPro - Users and Accounts: Types of Roles
Applies to: HealthProSummaryThis article provides an overview of the types of user roles available in HealthPro.Types of RolesThe roles in HealthPro are as follows:Super manager - There can be only...