Applies to: WRN

Issue Summary

TeamViewer may experience session issues when running in Wayland (a Linux display protocol).

These issues commonly present with one or more of the following symptoms:

• You cannot see the server screen when starting a TeamViewer session.
   
• You cannot control the server during a TeamViewer session, even though you have the appropriate permissions.

Resolution

Switching from Wayland to Xorg (an alternative Linux display protocol) may resolve these issues.

To switch from Wayland to Xorg:

1. In upper right-hand corner of the desktop, select the Power icon.
    
2. Select Power Off / Log Out from the drop-down menu.
    
3. Select Log Out. The login screen displays a single user named wave.
    
4. Select the wave user so the password prompt appears.
    
5. With the password prompt displayed, select the Gear icon in lower right-hand corner.
    
6. From the context menu, select Ubuntu on Xorg.
    
7. Login to the wave user as normal.
    
8. Launch TeamViewer and verify that the session runs normally.