Global Support System Transition and Changes – Hanwha Vision Support Portal

Summary

Effective 1st January 2026, Hanwha Vision will transition to a globalized support system. This change is designed to provide more accurate, unified information and deliver a simplified, streamlined technical support experience.

This article outlines the key changes, including updates to ticket history access, account clean-up, and the new ticket submission process. Please review the details below to understand how these changes may affect you.

Upcoming Transition and Changes

Historic Ticket Data

Effective Date: 1st January 2026

All historic ticket data will be archived, and agents will no longer have access to previous tickets.

Action Required:
If you require access to historic ticket data, submit a formal request through the Technical Support ticketing system no later than 31st December 2025. Please include the specific information you need and the reason for your request. We will make every effort to fulfil requests submitted before this deadline.

User Accounts

Effective Date: 1 January 2026

All accounts with no activity for more than four years will be deleted as part of our system optimization process.

Action Required:
Review your account activity and ensure that any important accounts remain active.

Open / Unresolved Tickets

Transition Period: 15th December 2025 – 15th January 2026

Action Required:
All unresolved tickets submitted before 31st December 2025 must be completed and closed by 15th January 2026.
After this date, new tickets can only be submitted via the following support channels:

hanwhavisionsupport.com - Global Technical Support Website
us.support@hanwha.com USA, Canada & LATAM
eucctv.help@hanwha.com European Countries

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