Issue Summary

NVR products are shipped with the hard drive disk (HDD) assembled, which can cause problems with the HDD being removed, out of contact, and possibly damaged. Installing the HDD before shipment carries the risk of unrecognized HDD error, instrumental deformation, and RAID recognition error issues other than the HDD tray opening.

This article provides instructions for handling NVRs to help prevent the unrecognized HDD error.

Resolution

Careful transport of the NVRs can help to ensure that the HDD is not damaged and works properly.

To safely transport NVRs:

• Package the NVR and HDD to ensure they are not damaged during transport.
   
• Do not transport the NVR with the HDD installed.

IMPORTANT: Shipping after installing an HDD on the product is not our product 
warranty condition. Product design and shipments are validated and guaranteed under 
the default installation or no HDD conditions.