Version 1.10.4

RELEASE DATE: 6-22-2026

SUMMARY 

This minor update introduces enhanced external identity provider guardrails, individual user session timeout controls, and key optimization for license management. It also features a refined login experience alongside crucial security and synchronization bug fixes across Cloud Portal, OnCloud, and OnCAFE.

NEW FUNCTIONALITY

• Identity Provider (IdP) Integration Guardrails: To prevent conflicts and ensure stable authentication infrastructure, single organizations (ORGs) are now restricted to a single external Identity Provider (IdP).
  • If 'Entra ID integration' is already configured within OnCAFE for a Customer ORG, further configuration of Okta or LDAP integrations inside the Cloud Portal (ORG settings > Identity providers) will be blocked.
     
• Enhanced Session Timeout Control: Individual users can now customize their maximum session duration directly within User Account Settings to better suit active monitoring or personal usage preferences.
  • Extended Session Options: Users can adjust their session duration, spanning from the current default of 30 minutes up to 48 hours.
  • Existing Account Migration: Any historical accounts previously set to 'Off' or '30 minutes' have been migrated to a standardized 30-minute default setting for heightened platform security.
     
• Refreshed Login UX Experience
  • Email Input Persistence: When a user clicks 'Edit' or 'Back' on the password entry page, they are returned to the initial screen with their previously entered email address securely retained inside the input box for effortless correction.
  • Secure Password Field Clearing: If a login attempt fails for any reason, the password input field will automatically clear itself and return to its default state, making it faster to type a fresh password.
     
• License Management Enhancements
  • Extended Weekly Expiration Alerts: Added an 'Expires within 90 days' section at the bottom of the existing Weekly License Expiration Digest emails for HealthPro and SightMind. This assists administrators with long-term budgeting and renewal strategies.
  • Format-based Input Placeholders: The 'Add license' modal now features instructional placeholder text guiding inputs into exact corporate formatting standards. The helper text clears automatically upon user typing:
  • Concurrent Order Number Exception Handling: To protect financial transactional integrity, real-time concurrency tracking blocks simultaneous attempts to process the exact same Order Number across multiple active windows or sessions.

RESOLVED ISSUES

• Okta Identity Push Synchronization: Resolved a real-time integration error where user profile changes (First Name, Last Name, and Phone Number) pushed via Okta Auth & Provisioning (SCIM) were completely omitted on OnCAFE Identity screens. Profile records now update across all interconnected endpoints instantaneously.
   
• Okta SSO Partner Org Creation Error: Corrected a persistent validation error where logged-in Okta SSO Partner Administrator accounts were incorrectly flagged with an "The Okta account is invalid. Please try other account." message when attempting to spawn a new Customer Organization from the Web Cloud Portal.
   
• Super Admin Transfer Permission Sync: Fixed an oversight within the 'Transfer Super Admin' flow where the newly promoted Super Admin account's native platform role inside OnCloud failed to upgrade. The target account is now automatically elevated to 'Admin' status within OnCloud seamlessly.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Not applicable.
   

Version 1.10.0

RELEASE DATE: 4-1-2026

SUMMARY

This major update introduces Okta integration for secure enterprise access and a revamped license management system for enhanced security. Key highlights include the launch of the BLAZE Web Client, a refreshed login experience, and essential stability improvements to ensure a more reliable user experience.

NEW FUNCTIONALITY

• External IdP Integration (Okta)

  Centralized Access Control (SSO): Users can now log in using their corporate Okta credentials for a secure and unified experience.
   

• Flexible Integration Options

  Authentication Only: Supports secure login via Okta.

  Authentication & Provisioning: Enables automated onboarding and offboarding through real-time synchronization.
   

• Refreshed Login Experience: Features a refreshed GUI and intelligent account type detection that automatically guides users to either Hanwha Vision or Okta login flows based on their email address.
   

• License Management System Upgrade

  New 'Order Key' Verification: Replaced the previous OTP system with a secure 12-digit randomized 'Order Key' for license activation.

  Streamlined Management: Portal now focuses on HealthPro and SightMind licenses; OnCloud/OnCAFE licenses are managed on OnCloud.

  Security Lockout: An organization-wide 30-minute lockout is triggered after 5 consecutive failed license key entries.
   

• Launched the BLAZE Web Client as a Cloud app, now accessible directly through Cloud Portal.
   
• Installer 'Remove ORG': Installer can now remove empty Customer Organizations before a Customer Super Admin is invited.
   
• Updated support links to the new globally unified Hanwha Vision Support portal (https://support.hanwhavision.com/).

RESOLVED ISSUES

• Refined user management logic for OnCAFE mobile credential users to prevent unauthorized Cloud app access and resolved issues in user management functions for other integrated services.
   
• Resolved missing localization strings across some features to ensure complete multi-language support.
   
• Account Activation: Fixed an issue where validation error messages were not displayed when an entered password failed to meet the required criteria.
   
• Name Field Validation: Standardized first and last name input across all applications to consistently support alphabets, numbers, hyphens, and spaces.
   
• Email Logo Rendering: Resolved an issue where the logo appeared oversized in certain email clients.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Not applicable

Version 1.9.1

RELEASE DATE: 2-10-2026

SUMMARY 

This minor update focuses on resolving existing bugs within Cloud Portal to enhance system stability and usability. These improvements ensure a more reliable management experience for all users.

NEW FUNCTIONALITY

N/A: This release is dedicated to system optimization and bug fixes.

RESOLVED ISSUES

• Organization Contact Reversion: Fixed an issue in Organization settings > Organization where the Organization contact could not be reverted to an empty state once a specific user had been selected. This field can now be correctly deselected.
   
• Device Thumbnail Display: Improved the Devices page to ensure real-world images of cameras are displayed correctly. This resolves an issue where certain devices were only shown as generic icons due to image upload failures.
   
• 2FA/OTP Reset Synchronization: Resolved an issue where the OTP (One-Time Password) settings failed to reset after a user performed a 'Forgot password' action on an account with enforced 2-Factor Authentication (2FA).
   
• Activation Screen Localization: Fixed an issue where certain error messages during the Become a customer or Join as a STEP partner activation process were displayed in the browser's default language instead of the user's selected language. 

DEVICE COMPATIBILITY AND INTEGRATIONS

• Device compatibility remains consistent with the previous version (v1.19.0).

Version 1.9.0

RELEASE DATE: 12-17-2025

SUMMARY 

This is a major release focused on expanding Cloud Portal's capabilities with full Multi-Organization (Multi-ORG) and Multi-language support. Key enhancements include streamlined user and license management processes, crucial security updates, and broader device integration capabilities.

NEW FUNCTIONALITY

• Multi-ORG Support: Customer accounts can now create or be invited to multiple Customer Organizations using the same email address.
   
• Multi-language Support: Multi-language support is now available, covering English, French, German, Spanish, Portuguese, Korean, and Italian. Users can change and save their preferred language in Account Settings.
   
• Super Admin Transfer: The ability to transfer the Super Admin role is introduced. A Super Admin can now change the Super Admin role to one of the existing Admins within that organization.
   
• Partner ORG 'Remove ORG': The 'Remove ORG' function is now available within the Partner ORG's 'Organization settings'.
   
• License Expiration Email: New license expiration emails are provided:
  • 'Weekly License Expiration Digest': Notifies users of licenses set to expire within the next 30 days on a weekly basis.
     
  • 'Your Licenses Expire Tomorrow': Notifies users of licenses set to expire on the following day.
     
• License Activation Email Update: License order information has been added to the license activation email to allow users to verify the specific order for which the license addition was requested.
   
• Device Name Sync: When device names for 'HP Bridge > Wave' and its subordinate devices are changed in Wave, these changes are now reflected in Cloud Portal device name. These names cannot be modified within Cloud Portal.

RESOLVED ISSUES

• Fixed an issue that allowed repetitive clicking of the 'Continue' button during license addition, preventing unintended account deactivation.
   
• Modified the 'Account locked notification' email to be sent only to users authorized to unlock the account, enhancing security and relevancy.
   
• Enhanced security by changing the message displayed upon login failure attempts.
   
• Fixed an issue where the icon indicating firmware update availability for cameras under 'HP Bridge > NVR' was not displayed.
   
• Fixed an issue where new devices added under an already onboarded 'HP Bridge > Wave' could not be onboarded via 'Scan network'.
   
• Modified the system to allow the input of the hyphen ('-') and numbers in usernames.
   
• Fixed an issue where the 'Invite partner' function did not support emails containing the hyphen ('-').
   
• Fixed a synchronization issue where changes to a user's name in Cloud Portal and OnCAFE were not reflected across both apps.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Support for onboarding 3rd party cameras (via ONVIF) and iPro cameras via 'HP Bridge' is now available.

Version 1.8.0

RELEASE DATE: 9-3-2025

SUMMARY

This is a major release that includes support for PoE switch and NVR onboarding under the HealthPro Bridge.

NEW FUNCTIONALITY

• Supports PoE switch onboarding in Scan network for HealthPro Bridge on the Devices page.
   
• Supports NVR onboarding in Scan network  for HealthPro Bridge on the Devices page.
   
• The calculation method for the number of cameras displayed in the Organization Dashboard is changed.
  Current: Number of Channels / Changed: Number of Cameras

RESOLVED ISSUES

• Fixed an issue where Google autofill suggested addresses when entering an address were invalid.
   
• Fixed the wording of the message displayed when removing Location and Area, which could be confusing.
   
• Fixed an issue where images for some camera models were not displayed on the Device information page.
• Fixed an issue where icon for 3rd party cameras were not displayed properly on the Devices page.
   
• To reduce confusion, the manufacturer of all Hanwha Vision cameras is now referred to as 'Hanwha Vision' rather than 'Hanwha Techwin'.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Supports PoE switch under HealthPro Bridge, which can be used in HealthPro.
   
• Supports NVR under HealthPro Bridge, which can be used in HealthPro.

WebPortal 1.14.3

RELEASE DATE: 7-14-2025

SUMMARY

This is a minor release containing OnCAFE beta integration and bug fixes.

NEW FUNCTIONALITY

• A launcher icon for OnCAFE beta in Cloud Portal.
• OnCAFE beta users are managed in Cloud Portal via Hanwha Vision Cloud SSO.
• Users can see the controller of OnCAFE beta on the Devices page in Cloud Portal.
• Users can add and manage OnCAFE beta licenses on the Licenses page of the Cloud Portal.
• The location/area in Cloud Portal is linked to OnCAFE beta.

RESOLVED ISSUES

• Fixed an issue where the filter on the License page displayed license names from other tabs.
• Fixed an issue where a pop-up displayed an unrelated message saying “Access to this account will be removed” while activating a disabled partner account.
• Fixed an issue where clearing browser history and launching the Become a customer page would result in a blank page.

DEVICE COMPATIBILITY AND INTEGRATIONS 

You can onboard a controller via OnCAFE beta and view information about it in Cloud Portal.
 

WebPortal 1.12.9

RELEASE DATE: 6-11-2025

SUMMARY

This is a major release containing new features and bug fixes.

NEW FUNCTIONALITY

• Improved the GUI of Account settings and Organization settings in Cloud Portal to improve usability.
• To enhance security, all sessions of logged-in users are forcibly terminated when their passwords are changed.
• The Profile pop-up has been improved. You can check your Cloud Portal role there.
• An About page has been added, where you can check the Privacy policy, Terms of Service, and the version number of the Cloud Portal.
• For customers with special warranty terms, HealthPro will provide the exact warranty period by entering the STEP code into the cloud portal.

RESOLVED ISSUES

• Fixed an issue where the address of the popup indicating a specific location on the Locations page was partially truncated.
• Fixed some deactivated devices not being deleted.

DEVICE COMPATIBILITY AND INTEGRATIONS

• You can onboard CGA-1610 in Cloud Portal, which will allow you to use cameras that do not have CloudConnector in OnCloud.

WebPortal 1.11.6

RELEASE DATE: 5-13-2025

SUMMARY 

This is a minor release containing some new features and bug fixes.

NEW FUNCTIONALITY

• A chatbot is now available to answer any questions. It has been trained so that you can ask it natural questions.
• When the Super Admin account is locked, it can now be unlocked by the Installer (STEP Partner).

RESOLVED ISSUES

• Fixed an issue where the filter screen on the licenses page displayed incorrectly when no licenses were added.
• Fixed an issue where the vertical scroll position would reset to the top when clicking Load more on the devices page.
• Improved the speed of adding bulk licenses.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Not applicable.

WebPortal 1.8.0

RELEASE DATE: 3-13-2025

SUMMARY 

This release rebrands DMPro to HealthPro, and includes several bug fixes.

NEW FUNCTIONALITY

• DMPro is rebranded to HealthPro

RESOLVED ISSUES

• Simultaneously adding a large number of licenses is now an asynchronous process, improving stability.
   
• Fixed vertical scrolling issues when applying filters or moving pages on the Devices and Licenses pages.
   
• During a firmware update on the Devices Management page, the pop up button text would sometimes not display correctly.
   
• In the dashboard, the number of users was sometimes not displayed correctly.

DEVICE COMPATIBILITY AND INTEGRATIONS

•  
  • Not applicable

___________________________________________

WebPortal 1.6.2

RELEASE DATE: 3-4-2025

SUMMARY 

This minor release corrects an important device reclaiming issue.

NEW FUNCTIONALITY

• Not applicable

RESOLVED ISSUES

• When trying to reclaim a previously known device, the device could only be onboarded as a new device, and was not reclaimable. This caused historical video and SightMind data to be lost in the process. The resolution now offers the choice to claim or reclaim a device as expected.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Not applicable

___________________________________________

WebPortal 1.6.0

RELEASE DATE: 2-28-2025

IMPORTANT: This is the major update version of Hanwha Vision Cloud Portal. 
Cloud Portal can be reached at https://platform.hanwhavision.cloud/  
For help with using this solution please visit the Cloud Portal section in 
the Support Portal.

SUMMARY 

This major update improves usability by changing the UX of the 'devices' and 'licenses' pages.

NEW FUNCTIONALITY

• DM Bridge > WAVE server onboarding
  
  Cloud Portal can onboard WAVE servers and their child devices under DM Bridge. These devices can be claimed and used in DMPro.
     
• Improved usability of the Devices page.
  
  You can filter devices by Location.
  
  We've improved visibility and usability by changing the list on the Devices page to a physical tree of devices.
  
  We’ve improved the search function to the Devices page. You can quickly find devices with the Device name and Serial number search options as well as the Model search option.
  
  We’ve improved the filter function to the Devices page. You can quickly find devices with the Status filter option as well as the Connection type and Applications linked filter options.
  
  The list UX of the Onboard devices page has also been improved, and the search and filter functions have been enhanced.
  
  Additionally, the Onboard devices page has separate Claim and Reclaim tabs to make it easier to distinguish between devices being onboarded for the first time and devices being re-attached, and the bulk add scenario has been improved to onboard devices faster.
  
  We’ve improved the UX of the Scan network pop-up for onboarding gateway child devices to improve visibility and usability. In particular, you can add multiple child devices at once in the Scan network pop-up.
     
• Improved usability of the Licenses page.
  
  The Licenses page provides a dashboard so you can quickly check the status of licenses by status and product.
  
  Added Added by’ and Added date columns to the Licenses page to help you find licenses faster.
  
  We've added a search function to the Licenses page. You can search by License key, Added by, Assigned device, and Location.
  
  We have added a filter function to the Licenses page. You can search by License name, License type, Status, Added date, Activation date, and Expiration date.
  
  We improved the UX of the Licenses page to ensure visibility.
     
• Improved account unlocking scenario
  
  Previously, accounts were locked after 3 incorrect password attempts, but this has now been changed to 5 attempts.
  
  Change the guidance message when an account is locked to guide users through the actions they need to take to unlock their account.

RESOLVED ISSUES

• Not applicable

DEVICE COMPATIBILITY AND INTEGRATIONS

• Adds support for WAVE servers
   
• Adds support for AXIS cameras (VAPIX 1.0 and newer)

______________________________________________

WebPortal 1.1.2

RELEASE DATE: 12-13-2024

SUMMARY 

This is a minor bug-fix update to Cloud Portal.

NEW FUNCTIONALITY

• None

RESOLVED ISSUES

• Total number of licenses attached to an organization displayed as 0 in the license attachment message when a user attached more than one license.
    
• Clicking 'View devices' for a specific location on the 'Location' tab, displayed all devices instead of just the devices for that location.
    
• A 'Review Expired Licenses' message would appear when displaying a list of devices with licenses during the grace period.
    
• The number of devices would occasionally not be displayed in certain locations in the 'Location' tab.
    
• The 'Cloud Portal' link was not working until a customer organization had been added to the Partner Account.

___________________________________________

WebPortal 1.0.0

RELEASE DATE: 10-15-2024

IMPORTANT

This is the initial launch version of Hanwha Vision Cloud Portal. 

Cloud Portal can be reached at https://platform.hanwhavision.cloud/  

For help with using this solution please visit the Cloud Portal section in the Support Portal.

SUMMARY 

Cloud Portal is the gateway to access DMPro, OnCloud, FLEX AI, and SightMind.

This portal allows you to configure a user profile, an organization profile, and preferences that will be synced across all of the services. You can also add and manage locations, devices, users, and licenses that are synced to the services.

NEW FUNCTIONALITY

• Inviting a STEP partner to help administer the solution
   
• Creating and managing locations, so devices may be assigned to them, and they can be displayed on a map
   
• Adding, removing, and managing devices
   
• Adding, removing, and managing users, and assigning their roles as Administrators or Users
   
• Adding licenses
   
• Reviewing all licenses and their statuses and expiration information, as well as to which device they are assigned and where they are located
   
• Collecting basic camera information
   
• Downloading camera CloudConnector logs
   
• Restarting devices
   
• Factory resetting devices
   
• Auto-updating Direct-to-Cloud device CloudConnector firmware and camera firmware

RESOLVED ISSUES

• Not applicable

DEVICE COMPATIBILITY AND INTEGRATIONS

• Runs on Google Chrome, Microsoft Edge, and Apple Safari
   
• Supports Direct-to-Cloud Hanwha Vision cameras, and DM Bridge instances and their associated cameras