Version 2.16.05

RELEASE DATE: 08-18-2026

SUMMARY

This release enhances device onboarding, CloudConnector stability, device connectivity, cloud recording behavior, analytics performance, and overall platform reliability.

UPDATES

• Introduced QuickConnect, a new way to add supported cameras to OnCloud. Scan a device QR code, enter the serial number and MAC address, or use CSV upload to add multiple devices.
   
• Unified the CloudConnector admin interface across supported devices.
   
• Added password management through QuickConnect and the device details page.
   
• Enhanced MQTT event handling to improve device communication and reliability.
   
• Added handling for cloud recording clip generation requests.
   
• Improved HQ, SQ, and snapshot aspect ratio handling when video resolution changes.
   
• Updated the license notice displayed in the CloudConnector web interface.
   
• Enhanced logging for device settings APIs to improve troubleshooting and diagnostics.

IMPROVEMENTS

• Resolved infinite loading and connection failure when claiming a device with HTTPS-only selected.
   
• Fixed organization error pop-up messages incorrectly displayed during connection.
   
• Corrected video settings displaying incorrect default recording bitrate value.
   
• Resolved MQTT connection errors during device claiming in network outage scenarios.
   
• Corrected missing Organization Short Name and device staying offline after reconnection.
   
• Fixed missing object data for person detection events at specific times.
   
• Fixed live stream degradation with increasing line crossing analytics configurations.
   
• Corrected playback showing "No Video Content Available" for expected recorded footage.

Version 2.14.04

RELEASE DATE: 04-01-2026

This release improves CloudConnector stability, improves analytics support, device connectivity, remote access behavior, and Cloud Gateway notifications.

UPDATES

• Expanded analytics capability support for select camera models in OnCloud
   
• Improved analytics settings availability across supported licensed devices
   
• Restored remote camera access support for HTTPS-only environments
   
• Improved CloudConnector connectivity and service stability

IMPROVEMENTS

• Resolved issues affecting analytics capability exposure and AI options on certain devices
   
•  Fixed issues affecting critical CGR notifications for Offline, WAN error, and Hardware error events
   
• Corrected SD card support messaging behavior for cameras with valid cloud licenses
   
• Improved consistency between supported camera functionality and the options displayed in OnCloud

Version 2.13.04

RELEASE DATE: 12-18-2025

This release improves CloudConnector stability, event processing reliability, analytics support, and Best Shot handling, while delivering security updates and expanded device compatibility.

For further details, see OnCloud: What cameras are supported?

NEW FUNCTIONALITY 

• Improved CloudConnector connectivity for certain subdomain configurations.
   
• Improved overall device connectivity stability to the cloud.
   
• Expanded support for Best Shot events and image delivery for direct-to-cloud cameras.
   
• Enhanced support for object detection and re-identification metadata in event processing.
   
• Improved multi-channel and multi-event handling for analytics and AI-driven events.
   
• Enhanced logging and diagnostics to improve monitoring and troubleshooting.
   
• Improved onboarding and communication handling for CloudConnector services.
   
• Improved compatibility with select third-party and supported camera models.
   
• Expanded object detection support for additional camera models and categories.
   
• Security enhancements and third-party dependency updates.

RESOLVED ISSUES

• Resolved issues that could cause CloudConnector restarts or crashes in specific scenarios.
   
• Resolved issues affecting analytics availability and event processing reliability.
   
• Resolved issues affecting live view, playback, and analytics on specific devices.
   
• Improved MQTT connection handling and recovery in edge-case disconnect scenarios.
   
• Improved handling of motion-based event buffering and delivery during intermittent connectivity.
   
• Enhanced WebSocket connection handling to improve stability across multiple channels and events.
   
• Improved system behavior when configuration or location changes occur.
   
• Improved system stability and recovery behavior under network and service interruptions.
   
• Improved handling of data channels to reduce delays and prevent processing stalls.
   
• Improved reliability and performance of real-time event, snapshot, and metadata delivery.

Version 2.11.04

RELEASE DATE: 11-3-2025

RESOLVED ISSUES

• Improved HTTP Enablement During Onboarding.
  
  An enhancement has been made to improve the onboarding process for Hanwha cameras using Cloud Connector. Previously, in rare cases where a device was reset to factory settings and the user did not immediately set a password, HTTP requests made via UDS could fail with a 403 error. With this update, Cloud Connector now automatically enables HTTP during onboarding to ensure a smooth connection and prevent onboarding failures after a factory reset.

Version 2.11.02

RELEASE DATE: 9-19-2025

NEW FUNCTIONALITY

• Support of multi-sensor, multi-directional camera models for Edge recording and Direct Cloud recording.
   
• Recording and playback performance enhancements (P-Series, X-Series Cameras).
   
• Improved error handling and messaging of MicroSD Cards.
   
• Ability to manage Wisestream settings.
   
• Improved messaging for when a camera model is not supported by OnCloud.
   
• Improved messaging for when a non-compatible SD Card is being used for Edge recording.
   
• Set video profile settings based on the resolution capability of the Camera.

RESOLVED ISSUES

• Performance and scalability improvements.
   
• Camera intermittently reboots.
   
• Improvements to firmware updates stability.
   
• CloudConnector version is not displayed for some cameras.

SUPPORTED MODELS

The following Camera models are now supported for both Edge Recording and CloudCVR:

• PNM-C16083RVQ
• PNM-C19183RVTP
• PNM-C32083RQZ
• PNM-C32083RVQ
• PNM-C34044RQPZ
• PNM-C16013RVQ

Version 1.9.3

RELEASE DATE: 5-16-2025

NEW FUNCTIONALITY

• Improved update availability messaging.
   
• Improved Event Snapshot updates.
   
• General big fixes and reliability enhancements.

Version 1.4.5

RELEASE DATE: 10-15-2024

IMPORTANT

This is the initial launch version of the CloudConnector application, which runs on compatible Hanwha Vision cameras.

For instructions on how to install the CloudConnector app please visit

Cloud Solution: How do I prepare a camera to be compatible with Hanwha Vision Cloud Solutions? 

NEW FUNCTIONALITY

• Connects compatible cameras directly to Cloud Portal
   
• Conveys video, metadata, and health information
   
• Supports firmware updates

RESOLVED ISSUES

• Not applicable

DEVICE COMPATIBILITY AND INTEGRATIONS

• SightMind and OnCloud
   
• DMPro for health monitoring only
   
• For more information on compatibility please visit Hanwha Vision Cloud Product Compatibility