Version 1.11.0

RELEASE DATE: 08-18-2026

SUMMARY

OnCloud introduces QuickConnect for easier device onboarding for supported devices, along with security and usability enhancements across the platform. This release also includes improvements to notifications, live video, device settings, and overall stability across web, iOS, and Android.

NEW FEATURES

• Introducing QuickConnect, a new way to add supported cameras to OnCloud. Scan a device QR code, enter the serial number and MAC address, or use CSV upload to add multiple devices.
   
• Improved device onboarding across web and mobile, including guided device review, password assignment, and setup confirmation.
   
• Updated DirectConnect onboarding for a more consistent experience across OnCloud.
   
• Added support for international phone numbers.
   
• Standardized Cloud Gateway Recorder (CGR) status, error, and banner messaging for a more consistent device experience.
   
• Simplified Device Settings by removing the Audio Out section where it is not applicable.
   
• Added ONVIF fisheye dewarping support for supported CGR connected cameras.
   
• Added an announcement banner to the OnCloud login page to display important communications before sign-in.
   
• Increased the maximum supported password length to 128 characters.
   
• Added additional protections for repeated sign-in attempts and account lockouts.
   
• Restricted first and last name changes until account activation is complete.
   
• Removed manual account unlock actions from User Management.
   
• Improved Android tag validation messaging for spaces and unsupported special characters.

RESOLVED ISSUES

• Improved notification performance and snapshot reliability across web and mobile.
   
• Fixed an issue where retention days could be edited when no SD card was installed.
   
• Fixed missing audit log entries when viewing live video.
   
• Fixed an issue where switching between dark and light themes could incorrectly change the displayed account mode.
   
• Various improvements and performance enhancements.

iOS

• Fixed an issue where camera capabilities were not displayed when a valid license was assigned.
   
• Resolved a live video issue where streaming could stop when switching from HD to SD and back to HD.
   
• Fixed an issue preventing changes to the maximum recording bitrate.
   
• Corrected camera details behavior when cameras went offline.
   
• Resolved an issue affecting the Camera Details page when returning to the device list.
   
• Fixed thumbnail snapshots displaying for camera channels without an attached license.
   
• Resolved a crash affecting devices from locations where user permissions had been revoked.
   
• Fixed location filtering behavior on the Camera Details page.
   
• Resolved a crash when selecting Reset Password for a locked Tech account.
   
• Fixed a navigation issue where returning from Notification Settings through My Orgs could display a blank screen.
   
• Resolved a camera capture issue after pausing video.

Android

• Fixed thumbnail snapshots displaying for camera channels without an attached license.
   
• Improved Android tag validation messaging for spaces and unsupported special characters.

Version 1.1.0.4

RELEASE DATE: 06-17-2026

SUMMARY

This update delivers new features, bug fixes, usability improvements, and design updates.

NEW FEATURES

Extended & 24/7 Live Streaming

• Configurable live stream timeout per camera, from 5 minutes up to 48 hours or disabled.
   
• User-configurable session timeout in Account Settings, from 30 minutes up to 48 hours.
   
• Active live streams on the web client continue after session expiry.
   
• Streams terminate immediately when camera or account access is revoked.
   
• Video player now indicates whether the stream is using peer-to-peer or relay.
   
• Inactive streams pause with a Resume option instead of stopping silently.

Similarity Search – Biometric Terms of Service Controls

• Scroll-to-bottom and dual-checkbox consent required before enabling biometric collection.
   
• Biometric Terms & Conditions document is now versioned; each acceptance is tied to the version shown.
   
• Location settings now show who accepted or disabled biometric collection and when.
   
• Permanent compliance log for all biometric enable/disable events, filterable by location, user, and date.
   
• Audit log entries added for Similarity Search and Organization-level biometric toggle changes.
   
• Disabling the Organization Similarity Search toggle now cascades to all Location-level toggles.
   
• Location settings include a direct link to Organizations Settings when the Organization level biometric toggle is off.

Similarity Search Usability Enhancements

• Usability improvements to Similarity Search, including backend verification support and UI refinements.

Camera Multi-View Performance

• Multi-view camera grid refactored across Live, Playback, and Snapshot modes for better performance.
   
• Eliminates unnecessary re-renders and visual artifacts when switching video modes.

RESOLVED ISSUES

Live Streaming & Session

• Session expiration popup not shown when session expired during a live stream.
   
• Video timeout and camera offline states caused overlapping UI elements.
   
• iOS app required re-login each time it was closed during an active session.
   
• Camera going offline on Android prevented entering live mode after session timeout.

Similarity Search & Biometric Terms of Service

• Similarity Search Terms of Service approval in Edit Location was not persisting.
   
• Similarity Search result images displayed at incorrect size on web.
   
• Duplicate area names on Similarity Search returned identical results for all matches.
   
• Similarity Search audit log entries had incorrect timestamps and missing user and filter details.

Cloud Gateway Recorder (CGR)

• SD/HD toggle in CGR playback did not switch the actual stream; now correctly selects SQ or HQ.
   
• Clip generation for CGR ONVIF cameras now shows a clear error when the device service is busy.
   
• Recording could be toggled in Camera Settings when no HDD was connected to the CGR.
   
• Cloud Backup toggle appeared incorrectly disabled for CGR sub-cameras on iOS and Android.
   
• Selecting H.265 codec for a CGR ONVIF camera caused a crash on iOS.
   
• Playback video was cropped when switching between Local and Cloud modes in Safari on macOS.
   
• Duplicate child-camera channels shown when expanding a CGR Hub channel.
   
• Some CGR child-cameras not visible in the device list.

Events, Performance & General

• Duplicate Best Shot events generated for a single Person detection.
   
• Performance regression causing slow load on Dashboard, Reports, and multi-view pages.
   
• Event playback intermittently failed on the device detail page.
   
• Event list search results lost when navigating back from playback.
   
• Clips page showed all clips as assigned to “Removed User.”
   
• Clicking an event did not navigate the camera player to the correct timestamp.
   
• License conversion calculation error; improved bulk license calculation speed.

Version 1.10.0

RELEASE DATE: 04-01-2026

SUMMARY

This update delivers new products, features, bug fixes, usability improvements, and design updates.

NEW PRODUCTS

Introduced Cloud Gateway Recorder (CGR), a new edge recording solution that enables local video storage with support for ONVIF-compatible devices.

NEW FEATURES

• Introduced co-termination: all licenses within a Customer Organization now share a single renewal date.
   
• Audit log enhancements for downloading snapshots, video viewing, licensing and Incident management.
   
• Single camera view event filtering now supports filtering by object attributes.
   
• Introduced single sign-on (SSO) via Okta.
   
• Enabled sharing of views across an organization.
   
• Enabled Partners to set expiration dates for Installer access to customer organizations.
   
• Enabled Partners to customize the information displayed on the organization dashboard.
   
• Removed live video access for partner technicians on camera settings.
   
• Enhancements to online/offline notifications.
   
• Usability enhancements across the platform.

 RESOLVED ISSUES 

• Fixed issues causing infinite loading and page stall behavior across multiple pages
   
• Resolved intermittent platform performance degradation impacting overall responsiveness
   
• Fixed event playback issues where event lists disappeared after navigation
   
• Resolved inaccuracies and inconsistencies in event search and filtering results
   
• Fixed issues where events were not updating in real time in single camera view
   
• Corrected snapshot generation and caching issues to ensure consistent image display
   
• Resolved issues with clip loading delays and incorrect clip data presentation
   
• Fixed crashes occurring in mobile apps (iOS and Android) during clip viewing and device navigation
   
• Resolved issues with live video playback, including black screens and failed streaming in certain scenarios
   
• Fixed inconsistencies in CloudConnector connectivity and error handling
   
• Resolved device onboarding and reclaim issues between Onboard and OnCloud
   
• Fixed issues preventing license attachment and visibility across devices and organizations
   
• Resolved backend errors (500/401) impacting account creation, API responses, and dashboard data loading
   
• Fixed issues preventing order placement due to co-termination migration state errors
   
• Corrected organization and user management issues, including role permissions and access errors
   
• Resolved issues where users encountered “no access” errors despite valid permissions
   
• Fixed inconsistencies in multi-organization switching and data visibility
   
• Resolved UI issues including incorrect loading indicators, flickering, and layout inconsistencies
   
• Fixed issues where UI elements displayed incorrect or undefined values
   
• Corrected audit log inaccuracies and missing event details
   
• Fixed notification and email inconsistencies, including incorrect messaging and delivery issues
   
• Resolved issues impacting analytics settings and device configuration visibility
   
• Fixed issues with grid search and similarity search results behavior
   
• Corrected issues with CGR device discovery, scanning, and channel management
   
• Fixed issues with firmware-related behavior impacting analytics and device capabilities
   

Version 1.9.2

RELEASE DATE: 1-30-2026

SUMMARY

This update delivers improvements to overall system stability, performance, and user experience, with fixes across navigation, permissions handling, Multi-View loading, and camera workflows.

RESOLVED ISSUES

• Resolved an issue where logging out in one browser tab did not clear session data in other open tabs.
   
• Improved event snapshot loading when switching between organizations.
   
• Fixed missing user guide and application version information for partner users on Web.
   
• Resolved an issue where the proxy settings Connect button remained enabled after a camera was deleted.
   
• Fixed an issue preventing user creation when excluding the first area in Assign Locations & Areas.
   
• Resolved an issue where installer accounts could access the Apps popover without a selected customer organization.
   
• Improved navigation between Techs/Tools and Customers pages to prevent UI flicker.
   
• Fixed an issue where uploaded profile images did not display in the Manage Users list.
   
• Resolved an issue where users with custom roles could not view assigned cameras.
   
• Fixed incorrect breadcrumb labeling for custom role users on camera settings pages.
   
• Improved Multi-View load performance.
   
• Fixed an issue where clearing a device search did not restore the full device list.
   
• Resolved an issue where locations and device counts did not fully load after login.
   
• Fixed an issue where the Devices tree did not reset correctly when switching locations.
   
• Corrected address formatting issues in the UI.
   
• Resolved an issue allowing unsupported cameras to be selected during notification creation.
   
• Fixed digital zoom behavior for unsupported fisheye dewarp modes.
   
• Resolved an issue where fisheye dewarp settings reset and caused black screens.
   
• Fixed an issue preventing the creation of multiple incidents when adding clips.
   

Version 1.9.1

RELEASE DATE: 1-8-2026

SUMMARY

This release includes stability improvements, bug fixes, and usability enhancements across Web and Mobile experiences.

RESOLVED ISSUES

• Improved stability during redirect from Cloud Portal to OnCloud, eliminating UI flicker.
   
• Resolved an Android crash after completing camera registration under Cloud Recorder.
   
• Resolved an Android crash when applying a custom date and time range in Audit Log views.
   
• Fixed incorrect background styling in the Add to incident dropdown when no incidents exist.
   
• Improved snapshot thumbnail stability on the camera page to prevent flickering.
   
• Fixed incorrect empty-state messaging when adding the first customer under an installer organization.
   
• Resolved an issue where camera snapshot thumbnails did not load after switching organizations.
   
• Fixed an issue where the Locations component displayed a blank tile on the Dashboard.
   
• Resolved an issue preventing interaction with the Summary field when creating an incident.
   
• Fixed infinite loading on the Customers page for partner accounts with no customer organizations.
   
• Corrected incorrect location pin placement on the Dashboard map.
   
• Resolved an issue where recording status was not displayed after switching playback quality.
   
• Fixed missing event thumbnails when viewing video from partner accounts on Web and iOS.
   
• Resolved an issue where account status changes could not be saved in Organization Users.
   
• Fixed duplicate character entry when using non-English characters while editing camera names.
   
• Resolved an issue where the Notifications page became non-scrollable after deleting a rule.
   
• Resolved continuous loading when attempting to go live on unlicensed cameras.
   

Version 1.9.0

RELEASE DATE: 12-18-2025

SUMMARY

This update delivers new features, bug fixes, usability improvements, and design updates in parts of the platform.

NEW FEATURES

• Launched a refreshed user interface design with improved navigation and layout.
   
• Added support for searching shock, defocus, and tampering events.
   
• Improved cloud recording reliability in backup recording scenarios.

• Mobile notifications are now delivered only while logged into your account.
   
• Updated improvements when activating and adding licenses.
   
• Updated the “Camera Details” label to “View Camera.”
   
• Improved date reset behavior when clearing filters on the Event Dashboard.
   
• Improved consistency in Incident Evidence clip behavior.
   
• Enhanced access to Two-Factor Authentication (2FA) settings within Account Settings.
   
• Improved consistency between organization 2FA settings and user authentication.
   
• Added support for device onboarding using ConfigPro.
   
• Continued improvements to audit logging for system and user activity.
   
• Simplified self-created account verification by removing the First/Last Name prompt.
   
• Improved handling of push notifications for users with access to multiple Organizations.
   
• Users are now automatically signed into the last Organization they accessed.
   
• Added the ability for users with access to multiple Organizations to switch between Organizations.
   
• Users can now view all Organizations they have access to and easily switch between them.
   
• Improved user management; adding an existing email address to multiple Organizations.
   
• Improved user access handling when a Customer Organization is removed.
   
• Expanded Best Shot feature support across all direct-to-cloud camera models.

 RESOLVED ISSUES 

• Fixed issue with fisheye dewarp resolution image quality.
   
• Fixed issue with multi-view overlay controls not showing correct options.
   
• Fixed an issue where Camera Details calendar date searches shows the wrong day.
   

• Updated time and date format for “User Login” reports.
   
• Fixed missing save option when creating tags with special characters.
   
• Fixed audio streaming on Safari for CGR connected devices.
   
• Fixed an issue preventing invitations for email addresses containing a dash (-).
   
• Fixed an issue where recording status was incorrectly shown in Multi-View.
   
• Improved accuracy of the mobile app notification badge counter.

Version 1.8.2

RELEASE DATE: 9-26-2025

HOTFIX

This update resolves an issue preventing the Send Invitation button from enabling when a domain name includes a hyphen.

Version 1.8.1

RELEASE DATE: 9-19-2025

SUMMARY

This release includes improvements to usability, new features, bug fixes, and support of multi-sensor, multi-directional camera models.

NEW FEATURES

• Support of multi-sensor, multi-directional camera models for edge recording and direct cloud recording.
   
• Object Detection and Intelligent Video Analytics now available in the Cloud.
   
• Improved performance and management of Clip creation.
   
• Better messaging when removing a Clip.
   
• Improved audit logging when updating or removing evidence from Incidents.
   
• Improved usability for managing Camera settings.
   
• Ability to manage Wisestream settings.
   
• Improved messaging for when a camera model is not supported by OnCloud.
   
• Improved messaging for when a non-compatible SD Card is being used for edge recording.
   
• Better delineation of removed users that contributed to an Incident.
   
• Added Recording status to multi-view for better visibility of recording issues.
   
• Automatically set default video settings based on Camera resolution and capabilities.

RESOLVED ISSUES

• Recording and playback performance enhancements and bug fixes.
   
• When moving the timeline for playback, the video sometimes starts at a time later than specified time.
   
• The object size, after being set, intermittently displays the previous value when re-entering the popup.
   
• The playback timeline is not being updated correctly, causing the video to stutter.
   
• In multi-view, the recording status is not displayed when you hover the mouse over a camera tile.
   
• Camera intermittently reboots.
   
• Selectors for adjusting recording bitrate intermittently do not work.
   
• Live video is not displayed on QNF-C9010.
   
• Location Address is not always visible.
   
• Improvements to firmware updates stability.
   
• PTZ option is sometimes available on non-PTZ cameras.
   
• When creating a Schedule with all days of the week, the order of the days is not correct.
   
• In the Customer account, the Share and Location sections appear before selecting the User Role while creating a user.
   
• Changing the Time Range in Time and Cancel does not revert to the original time.
   
• Intermittent issues when creating or editing users for a Customer organization from a Partner account.
   
• “Retry" phrase is not exposed when a network error occurs.
   
• Improvements to managing audio configuration.
   
• Device Information does not expose the offline status pop-up when the device is offline.
   
• Device Name is not synchronizing between device settings and camera settings when renaming a device.
   
• CloudConnector version is not displayed for some cameras.
   
• When filtering by “Open”, “Re-Opened”, incidents are not shown in the list.
   
• Timeline sometimes doesn't load when changing the timeline display unit.
   
• IOS sometimes crashes when using Dewarp in full screen on fisheye camera with 2-finger gesture.
   
• Save button is enabled even when there are no changes in Edit Customer.
   
• Entering a valid address at the time of registration, intermittently results in an error.
   
• Sorting intermittently not working correctly on Clips page.
   
• After activating the 30-day trial license, the message 'No License attached' appears when playing back video.
   
• Camera settings menus are intermittently not activated after attaching license.
   
• Notification snapshots are intermittently missing.
   
• After 30 minutes of remotely connecting to a camera, the session expiration pop-up is not displayed.
   
• Restarting camera, upgrading CloudConnector or upgrading camera firmware can sometimes cause SDCard to go into a Needs Reformat state.

SUPPORTED MODELS

The following Camera models are now supported for both Edge Recording and CloudCVR:

• PNM-C16083RVQ
• PNM-C19183RVTP
• PNM-C32083RQZ
• PNM-C32083RVQ
• PNM-C34044RQPZ
• PNM-C16013RVQ

Version 1.8.0

RELEASE DATE: 9-3-2025

SUMMARY

This release includes improvements to camera installation, usability, new features, bug fixes and support of additional camera models.

NEW FEATURES

• Camera Installation Improvements:
  • Automatically set DNS and NTP.
  • Automatically remove and replace legacy Camera profiles.
  • Improved Cloud end point connectivity validation and messaging.
  • Identify and restrict access to non-supported Camera models.
     
• Multiview Camera playback available in standard quality to conserve bandwidth.
   
• Reduced latency when viewing video history on all platforms.
   
• Administrators no longer have to manually create rules to be alerted of changes in Edge storage status.
• Ability for Customers to control access and allow Technicians to view recorded footage.
   
• Display number of available HQ recording days in camera storage settings for Edge recording.
   
• Usability improvements when creating clips and adding clips to incidents.
   
• Fisheye de-warp controls available in Multiview.
   
• Begin playback of an event on the Camera timeline 3 seconds prior to the start of the event.
   
• Object filter options dynamically change based on the capabilities of the Camera.
   
• Fisheye de-warp and PTZ controls are more easily accessible on multi and single camera views.
   
• Accessing and managing Locations is available in both list view and map view.
   
• Incident Management: Ability to filter incidents by locations, areas, Contributors, Date and Tags.
   
• Incident Management: Ability to remove and delete a clip and documents from an Incident.
   
• Incident Management: Ability to edit and remove comments on Incidents.
   
• Incident Management: Ability to permanently remove an incident.
   
• Incident Management: Ability to restore an incident within 30 days of being moved to recycle bin.
   
• Incident Management: Clearly identify inactive users vs. active users in Contributors listing.
   
• Improved messaging when an underlying recording is not available for an event.
   
• Ability to playback from cloud recordings when video is unavailable in local storage.
   
• Default video profile settings are set based on the resolution capability of the Camera.
   
• Improved messaging for Push notifications.
   
• Improvements to Analytics settings.
   
• Enhanced permissions for managing bandwidth and Edge storage calculators.
   
• Improved validation feedback when submitting license keys.

RESOLVED ISSUES

• Multiple backend performance and scalability improvements.
   
• When a notification is received and user is logged out on that device, the notification takes the user to the camera list and not the timeline.
   
• Camera screen intermittently turns black.
   
• Reduced frequency of missing snapshots.
   
• Camera view in device settings appears to be clickable but is not functional.
   
• Loading and playback “spinners” are not aligned.
   
• Recordings for recent events are sometimes not available for playback.
   
• Updating CloudConnector to 1.9.3 requires rebooting.
   
• Firmware update message should be available after clicking 'here' link when a CloudConnector or Device firmware update is available.
   
• Locked users are able to reset password when account is locked.
   
• Reduced latency when viewing archive video (all platforms).
   
• Events: Vehicle icon is different in Android, iOS apps & Web.
   
• Mobile Apps_Web - Device management - 'View Details' link format is inconsistent when camera is not added under CGR.
   
• For browsers that do not support H.265 playback, the message explaining the reason for playback failure is not displayed on the clip playback screen.
   
• Latest comment under Clips' detail page should be on the top off the list.
   
• When clip finishes processing UX should update automatically.
   
• For some camera models, events are not always being retrieved.
   
• Upgrading Camera firmware causes some devices to go offline.
   
• When clip finishes processing UX should update automatically.
   
• Line crossing events are duplicated.
   
• Automatically scale map view to show viewable locations.
   
• License expiration does not consider license grace period.
   
• View shows no data when rearranging tiles in multi-view.
   
• UI should update in real time when clip finished processing.
   
• Drop downs on the clip page are of the wrong size.
   
• Name on the event thumbnail is not consistent with the location name of the filter.

SUPPORTED MODELS

The following Camera models are now supported for both EdgeRecording and CloudCVR:

• XNO-A8084R
• XND-8084R
• XNV-A8084R
• XNO-A9084R
• XND-A9084R
• XNV-A9084R
• PNO-A7082RV
• PNO-A7082R
• PNO-A7082RZ

Version 1.7.0

RELEASE DATE: 7-02-2025

SUMMARY

This release includes improvements to usability and bug fixes.

NEW FUNCTIONALITY

• Improved pop-up and messaging for user sessions active beyond 30 minutes
• Enhanced automation and messaging for camera installation
• Option to view live video in High or Standard Quality (HQ/SQ)
• Improved aspect ratio handling based on camera model in single and multi-view
• UI consistency enhancements
• Ability to view locations in a list view with improved scalability

RESOLVED ISSUES

General bug fixes and performance improvements

Version 1.6.0

RELEASE DATE: 6-10-2025

SUMMARY

This release includes improvements to usability and bug fixes.

NEW FUNCTIONALITY

• Events View Improvements
  • Date Divider added to separate events by day
  • Tool tip added to the Date Fields
• Improved Remaining Days Calculation for Licenses
• Improvements to Edge Recording Storage Estimates
• Streamlined Passkey Login when Passkey is configured
• Device proxy support added for additional camera models

RESOLVED ISSUES

• Warning when displaying Google Maps
• Performance enhancements in timeline display
• Reduced retransmission during live streaming
• Native camera aspect ratio is now used during live streaming
• General bug fixes and reliability enhancements.

Version 1.5.0

RELEASE DATE: 5-16-2025

SUMMARY

This release includes improvements to usability and bug fixes.

NEW FUNCTIONALITY

• Added support for Passkeys for user login.
• Event View Improvements
  • Added new sort options
  • Added new thumbnail size options
  • Added Intrusion Detection
• De-warp on Mobile
  • Added support for de-warping snapshots.
  • Added Support for Fisheye camera in de-warp in Landscape on iOS
  • Added Support for PTZ camera de-warp in Landscape on iOS
• Added links to download the mobile applications from the web client
• Added option to view by hours in the timeline
• Added Help in the Navigation Menu on Mobile Apps

RESOLVED ISSUES

• Added support for Android 15 (Android 11 is no longer supported)
• General bug fixes and reliability enhancements.