Version 1.11

RELEASE DATE: 06-17-2026

SUMMARY

This update delivers new features, bug fixes, usability improvements, and design updates.

NEW FEATURES

Extended & 24/7 Live Streaming

• Configurable live stream timeout per camera, from 5 minutes up to 48 hours or disabled.
   
• User-configurable session timeout in Account Settings, from 30 minutes up to 48 hours.
   
• Active live streams on the web client continue after session expiry.
   
• Streams terminate immediately when camera or account access is revoked.
   
• Video player now indicates whether the stream is using peer-to-peer or relay.
   
• Inactive streams pause with a Resume option instead of stopping silently.

Similarity Search – Biometric Terms of Service Controls

• Scroll-to-bottom and dual-checkbox consent required before enabling biometric collection.
   
• Biometric Terms & Conditions document is now versioned; each acceptance is tied to the version shown.
   
• Location settings now show who accepted or disabled biometric collection and when.
   
• Permanent compliance log for all biometric enable/disable events, filterable by location, user, and date.
   
• Audit log entries added for Similarity Search and Organization-level biometric toggle changes.
   
• Disabling the Organization Similarity Search toggle now cascades to all Location-level toggles.
   
• Location settings include a direct link to Organizations Settings when the Organization level biometric toggle is off.

Similarity Search Usability Enhancements

• Usability improvements to Similarity Search, including backend verification support and UI refinements.

Camera Multi-View Performance

• Multi-view camera grid refactored across Live, Playback, and Snapshot modes for better performance.
   
• Eliminates unnecessary re-renders and visual artifacts when switching video modes.

RESOLVED ISSUES

Live Streaming & Session

• Session expiration popup not shown when session expired during a live stream.
   
• Video timeout and camera offline states caused overlapping UI elements.
   
• iOS app required re-login each time it was closed during an active session.
   
• Camera going offline on Android prevented entering live mode after session timeout.

Similarity Search & Biometric Terms of Service

• Similarity Search Terms of Service approval in Edit Location was not persisting.
   
• Similarity Search result images displayed at incorrect size on web.
   
• Duplicate area names on Similarity Search returned identical results for all matches.
   
• Similarity Search audit log entries had incorrect timestamps and missing user and filter details.

Cloud Gateway Recorder (CGR)

• SD/HD toggle in CGR playback did not switch the actual stream; now correctly selects SQ or HQ.
   
• Clip generation for CGR ONVIF cameras now shows a clear error when the device service is busy.
   
• Recording could be toggled in Camera Settings when no HDD was connected to the CGR.
   
• Cloud Backup toggle appeared incorrectly disabled for CGR sub-cameras on iOS and Android.
   
• Selecting H.265 codec for a CGR ONVIF camera caused a crash on iOS.
   
• Playback video was cropped when switching between Local and Cloud modes in Safari on macOS.
   
• Duplicate child-camera channels shown when expanding a CGR Hub channel.
   
• Some CGR child-cameras not visible in the device list.

Events, Performance & General

• Duplicate Best Shot events generated for a single Person detection.
   
• Performance regression causing slow load on Dashboard, Reports, and multi-view pages.
   
• Event playback intermittently failed on the device detail page.
   
• Event list search results lost when navigating back from playback.
   
• Clips page showed all clips as assigned to “Removed User.”
   
• Clicking an event did not navigate the camera player to the correct timestamp.
   
• License conversion calculation error; improved bulk license calculation speed.

Version 1.10.0

RELEASE DATE: 04-01-2026

SUMMARY

This update delivers new products, features, bug fixes, usability improvements, and design updates.

NEW PRODUCTS

Introduced Cloud Gateway Recorder (CGR), a new edge recording solution that enables local video storage with support for ONVIF-compatible devices.

NEW FEATURES

• Introduced co-termination: all licenses within a Customer Organization now share a single renewal date.
   
• Audit log enhancements for downloading snapshots, video viewing, licensing and Incident management.
   
• Single camera view event filtering now supports filtering by object attributes.
   
• Introduced single sign-on (SSO) via Okta.
   
• Enabled sharing of views across an organization.
   
• Enabled Partners to set expiration dates for Installer access to customer organizations.
   
• Enabled Partners to customize the information displayed on the organization dashboard.
   
• Removed live video access for partner technicians on camera settings.
   
• Enhancements to online/offline notifications.
   
• Usability enhancements across the platform.

 RESOLVED ISSUES 

• Fixed issues causing infinite loading and page stall behavior across multiple pages
   
• Resolved intermittent platform performance degradation impacting overall responsiveness
   
• Fixed event playback issues where event lists disappeared after navigation
   
• Resolved inaccuracies and inconsistencies in event search and filtering results
   
• Fixed issues where events were not updating in real time in single camera view
   
• Corrected snapshot generation and caching issues to ensure consistent image display
   
• Resolved issues with clip loading delays and incorrect clip data presentation
   
• Fixed crashes occurring in mobile apps (iOS and Android) during clip viewing and device navigation
   
• Resolved issues with live video playback, including black screens and failed streaming in certain scenarios
   
• Fixed inconsistencies in CloudConnector connectivity and error handling
   
• Resolved device onboarding and reclaim issues between Onboard and OnCloud
   
• Fixed issues preventing license attachment and visibility across devices and organizations
   
• Resolved backend errors (500/401) impacting account creation, API responses, and dashboard data loading
   
• Fixed issues preventing order placement due to co-termination migration state errors
   
• Corrected organization and user management issues, including role permissions and access errors
   
• Resolved issues where users encountered “no access” errors despite valid permissions
   
• Fixed inconsistencies in multi-organization switching and data visibility
   
• Resolved UI issues including incorrect loading indicators, flickering, and layout inconsistencies
   
• Fixed issues where UI elements displayed incorrect or undefined values
   
• Corrected audit log inaccuracies and missing event details
   
• Fixed notification and email inconsistencies, including incorrect messaging and delivery issues
   
• Resolved issues impacting analytics settings and device configuration visibility
   
• Fixed issues with grid search and similarity search results behavior
   
• Corrected issues with CGR device discovery, scanning, and channel management
   
• Fixed issues with firmware-related behavior impacting analytics and device capabilities
   

Version 1.9.2

RELEASE DATE: 1-30-2026

SUMMARY

This update delivers improvements to overall system stability, performance, and user experience, with fixes across navigation, permissions handling, Multi-View loading, and camera workflows.

RESOLVED ISSUES

• Resolved an issue where logging out in one browser tab did not clear session data in other open tabs.
   
• Improved event snapshot loading when switching between organizations.
   
• Fixed missing user guide and application version information for partner users on Web.
   
• Resolved an issue where the proxy settings Connect button remained enabled after a camera was deleted.
   
• Fixed an issue preventing user creation when excluding the first area in Assign Locations & Areas.
   
• Resolved an issue where installer accounts could access the Apps popover without a selected customer organization.
   
• Improved navigation between Techs/Tools and Customers pages to prevent UI flicker.
   
• Fixed an issue where uploaded profile images did not display in the Manage Users list.
   
• Resolved an issue where users with custom roles could not view assigned cameras.
   
• Fixed incorrect breadcrumb labeling for custom role users on camera settings pages.
   
• Improved Multi-View load performance.
   
• Fixed an issue where clearing a device search did not restore the full device list.
   
• Resolved an issue where locations and device counts did not fully load after login.
   
• Fixed an issue where the Devices tree did not reset correctly when switching locations.
   
• Corrected address formatting issues in the UI.
   
• Resolved an issue allowing unsupported cameras to be selected during notification creation.
   
• Fixed digital zoom behavior for unsupported fisheye dewarp modes.
   
• Resolved an issue where fisheye dewarp settings reset and caused black screens.
   
• Fixed an issue preventing the creation of multiple incidents when adding clips.
   

Version 1.9.1

RELEASE DATE: 1-8-2026

SUMMARY

This release includes stability improvements, bug fixes, and usability enhancements across Web and Mobile experiences.

RESOLVED ISSUES

• Improved stability during redirect from Cloud Portal to OnCloud, eliminating UI flicker.
   
• Resolved an Android crash after completing camera registration under Cloud Recorder.
   
• Resolved an Android crash when applying a custom date and time range in Audit Log views.
   
• Fixed incorrect background styling in the Add to incident dropdown when no incidents exist.
   
• Improved snapshot thumbnail stability on the camera page to prevent flickering.
   
• Fixed incorrect empty-state messaging when adding the first customer under an installer organization.
   
• Resolved an issue where camera snapshot thumbnails did not load after switching organizations.
   
• Fixed an issue where the Locations component displayed a blank tile on the Dashboard.
   
• Resolved an issue preventing interaction with the Summary field when creating an incident.
   
• Fixed infinite loading on the Customers page for partner accounts with no customer organizations.
   
• Corrected incorrect location pin placement on the Dashboard map.
   
• Resolved an issue where recording status was not displayed after switching playback quality.
   
• Fixed missing event thumbnails when viewing video from partner accounts on Web and iOS.
   
• Resolved an issue where account status changes could not be saved in Organization Users.
   
• Fixed duplicate character entry when using non-English characters while editing camera names.
   
• Resolved an issue where the Notifications page became non-scrollable after deleting a rule.
   
• Resolved continuous loading when attempting to go live on unlicensed cameras.
   

Version 1.9.0

RELEASE DATE: 12-18-2025

SUMMARY

This update delivers new features, bug fixes, usability improvements, and design updates in parts of the platform.

NEW FEATURES

• Launched a refreshed user interface design with improved navigation and layout.
   
• Added support for searching shock, defocus, and tampering events.
   
• Improved cloud recording reliability in backup recording scenarios.

• Mobile notifications are now delivered only while logged into your account.
   
• Updated improvements when activating and adding licenses.
   
• Updated the “Camera Details” label to “View Camera.”
   
• Improved date reset behavior when clearing filters on the Event Dashboard.
   
• Improved consistency in Incident Evidence clip behavior.
   
• Enhanced access to Two-Factor Authentication (2FA) settings within Account Settings.
   
• Improved consistency between organization 2FA settings and user authentication.
   
• Added support for device onboarding using ConfigPro.
   
• Continued improvements to audit logging for system and user activity.
   
• Simplified self-created account verification by removing the First/Last Name prompt.
   
• Improved handling of push notifications for users with access to multiple Organizations.
   
• Users are now automatically signed into the last Organization they accessed.
   
• Added the ability for users with access to multiple Organizations to switch between Organizations.
   
• Users can now view all Organizations they have access to and easily switch between them.
   
• Improved user management; adding an existing email address to multiple Organizations.
   
• Improved user access handling when a Customer Organization is removed.
   
• Expanded Best Shot feature support across all direct-to-cloud camera models.

 RESOLVED ISSUES 

• Fixed issue with fisheye dewarp resolution image quality.
   
• Fixed issue with multi-view overlay controls not showing correct options.
   
• Fixed an issue where Camera Details calendar date searches shows the wrong day.
   

• Updated time and date format for “User Login” reports.
   
• Fixed missing save option when creating tags with special characters.
   
• Fixed audio streaming on Safari for CGR connected devices.
   
• Fixed an issue preventing invitations for email addresses containing a dash (-).
   
• Fixed an issue where recording status was incorrectly shown in Multi-View.
   
• Improved accuracy of the mobile app notification badge counter.

Version 1.8.2

RELEASE DATE: 9-26-2025

HOTFIX

This update resolves an issue preventing the Send Invitation button from enabling when a domain name includes a hyphen.

Version 1.8.1

RELEASE DATE: 9-19-2025

SUMMARY

This release includes improvements to usability, new features, bug fixes, and support of multi-sensor, multi-directional camera models.

NEW FEATURES

• Support of multi-sensor, multi-directional camera models for edge recording and direct cloud recording.
   
• Object Detection and Intelligent Video Analytics now available in the Cloud.
   
• Improved performance and management of Clip creation.
   
• Better messaging when removing a Clip.
   
• Improved audit logging when updating or removing evidence from Incidents.
   
• Improved usability for managing Camera settings.
   
• Ability to manage Wisestream settings.
   
• Improved messaging for when a camera model is not supported by OnCloud.
   
• Improved messaging for when a non-compatible SD Card is being used for edge recording.
   
• Better delineation of removed users that contributed to an Incident.
   
• Added Recording status to multi-view for better visibility of recording issues.
   
• Automatically set default video settings based on Camera resolution and capabilities.

RESOLVED ISSUES

• Recording and playback performance enhancements and bug fixes.
   
• When moving the timeline for playback, the video sometimes starts at a time later than specified time.
   
• The object size, after being set, intermittently displays the previous value when re-entering the popup.
   
• The playback timeline is not being updated correctly, causing the video to stutter.
   
• In multi-view, the recording status is not displayed when you hover the mouse over a camera tile.
   
• Camera intermittently reboots.
   
• Selectors for adjusting recording bitrate intermittently do not work.
   
• Live video is not displayed on QNF-C9010.
   
• Location Address is not always visible.
   
• Improvements to firmware updates stability.
   
• PTZ option is sometimes available on non-PTZ cameras.
   
• When creating a Schedule with all days of the week, the order of the days is not correct.
   
• In the Customer account, the Share and Location sections appear before selecting the User Role while creating a user.
   
• Changing the Time Range in Time and Cancel does not revert to the original time.
   
• Intermittent issues when creating or editing users for a Customer organization from a Partner account.
   
• “Retry" phrase is not exposed when a network error occurs.
   
• Improvements to managing audio configuration.
   
• Device Information does not expose the offline status pop-up when the device is offline.
   
• Device Name is not synchronizing between device settings and camera settings when renaming a device.
   
• CloudConnector version is not displayed for some cameras.
   
• When filtering by “Open”, “Re-Opened”, incidents are not shown in the list.
   
• Timeline sometimes doesn't load when changing the timeline display unit.
   
• IOS sometimes crashes when using Dewarp in full screen on fisheye camera with 2-finger gesture.
   
• Save button is enabled even when there are no changes in Edit Customer.
   
• Entering a valid address at the time of registration, intermittently results in an error.
   
• Sorting intermittently not working correctly on Clips page.
   
• After activating the 30-day trial license, the message 'No License attached' appears when playing back video.
   
• Camera settings menus are intermittently not activated after attaching license.
   
• Notification snapshots are intermittently missing.
   
• After 30 minutes of remotely connecting to a camera, the session expiration pop-up is not displayed.
   
• Restarting camera, upgrading CloudConnector or upgrading camera firmware can sometimes cause SDCard to go into a Needs Reformat state.

SUPPORTED MODELS

The following Camera models are now supported for both Edge Recording and CloudCVR:

• PNM-C16083RVQ
• PNM-C19183RVTP
• PNM-C32083RQZ
• PNM-C32083RVQ
• PNM-C34044RQPZ
• PNM-C16013RVQ

Version 1.8.0

RELEASE DATE: 9-3-2025

SUMMARY

This release includes improvements to camera installation, usability, new features, bug fixes and support of additional camera models.

NEW FEATURES

• Camera Installation Improvements:
  • Automatically set DNS and NTP.
  • Automatically remove and replace legacy Camera profiles.
  • Improved Cloud end point connectivity validation and messaging.
  • Identify and restrict access to non-supported Camera models.
     
• Multiview Camera playback available in standard quality to conserve bandwidth.
   
• Reduced latency when viewing video history on all platforms.
   
• Administrators no longer have to manually create rules to be alerted of changes in Edge storage status.
• Ability for Customers to control access and allow Technicians to view recorded footage.
   
• Display number of available HQ recording days in camera storage settings for Edge recording.
   
• Usability improvements when creating clips and adding clips to incidents.
   
• Fisheye de-warp controls available in Multiview.
   
• Begin playback of an event on the Camera timeline 3 seconds prior to the start of the event.
   
• Object filter options dynamically change based on the capabilities of the Camera.
   
• Fisheye de-warp and PTZ controls are more easily accessible on multi and single camera views.
   
• Accessing and managing Locations is available in both list view and map view.
   
• Incident Management: Ability to filter incidents by locations, areas, Contributors, Date and Tags.
   
• Incident Management: Ability to remove and delete a clip and documents from an Incident.
   
• Incident Management: Ability to edit and remove comments on Incidents.
   
• Incident Management: Ability to permanently remove an incident.
   
• Incident Management: Ability to restore an incident within 30 days of being moved to recycle bin.
   
• Incident Management: Clearly identify inactive users vs. active users in Contributors listing.
   
• Improved messaging when an underlying recording is not available for an event.
   
• Ability to playback from cloud recordings when video is unavailable in local storage.
   
• Default video profile settings are set based on the resolution capability of the Camera.
   
• Improved messaging for Push notifications.
   
• Improvements to Analytics settings.
   
• Enhanced permissions for managing bandwidth and Edge storage calculators.
   
• Improved validation feedback when submitting license keys.

RESOLVED ISSUES

• Multiple backend performance and scalability improvements.
   
• When a notification is received and user is logged out on that device, the notification takes the user to the camera list and not the timeline.
   
• Camera screen intermittently turns black.
   
• Reduced frequency of missing snapshots.
   
• Camera view in device settings appears to be clickable but is not functional.
   
• Loading and playback “spinners” are not aligned.
   
• Recordings for recent events are sometimes not available for playback.
   
• Updating CloudConnector to 1.9.3 requires rebooting.
   
• Firmware update message should be available after clicking 'here' link when a CloudConnector or Device firmware update is available.
   
• Locked users are able to reset password when account is locked.
   
• Reduced latency when viewing archive video (all platforms).
   
• Events: Vehicle icon is different in Android, iOS apps & Web.
   
• Mobile Apps_Web - Device management - 'View Details' link format is inconsistent when camera is not added under CGR.
   
• For browsers that do not support H.265 playback, the message explaining the reason for playback failure is not displayed on the clip playback screen.
   
• Latest comment under Clips' detail page should be on the top off the list.
   
• When clip finishes processing UX should update automatically.
   
• For some camera models, events are not always being retrieved.
   
• Upgrading Camera firmware causes some devices to go offline.
   
• When clip finishes processing UX should update automatically.
   
• Line crossing events are duplicated.
   
• Automatically scale map view to show viewable locations.
   
• License expiration does not consider license grace period.
   
• View shows no data when rearranging tiles in multi-view.
   
• UI should update in real time when clip finished processing.
   
• Drop downs on the clip page are of the wrong size.
   
• Name on the event thumbnail is not consistent with the location name of the filter.

SUPPORTED MODELS

The following Camera models are now supported for both EdgeRecording and CloudCVR:

• XNO-A8084R
• XND-8084R
• XNV-A8084R
• XNO-A9084R
• XND-A9084R
• XNV-A9084R
• PNO-A7082RV
• PNO-A7082R
• PNO-A7082RZ

Version 1.7.0

RELEASE DATE: 7-02-2025

SUMMARY

This release includes improvements to usability and bug fixes.

NEW FUNCTIONALITY

• Improved pop-up and messaging for user sessions active beyond 30 minutes
• Enhanced automation and messaging for camera installation
• Option to view live video in High or Standard Quality (HQ/SQ)
• Improved aspect ratio handling based on camera model in single and multi-view
• UI consistency enhancements
• Ability to view locations in a list view with improved scalability

RESOLVED ISSUES

General bug fixes and performance improvements

Version 1.6.0

RELEASE DATE: 6-10-2025

SUMMARY

This release includes improvements to usability and bug fixes.

NEW FUNCTIONALITY

• Events View Improvements
  • Date Divider added to separate events by day
  • Tool tip added to the Date Fields
• Improved Remaining Days Calculation for Licenses
• Improvements to Edge Recording Storage Estimates
• Streamlined Passkey Login when Passkey is configured
• Device proxy support added for additional camera models

RESOLVED ISSUES

• Warning when displaying Google Maps
• Performance enhancements in timeline display
• Reduced retransmission during live streaming
• Native camera aspect ratio is now used during live streaming
• General bug fixes and reliability enhancements.

Version 1.5.0

RELEASE DATE: 5-16-2025

SUMMARY

This release includes improvements to usability and bug fixes.

NEW FUNCTIONALITY

• Added support for Passkeys for user login.
• Event View Improvements
  • Added new sort options
  • Added new thumbnail size options
  • Added Intrusion Detection
• De-warp on Mobile
  • Added support for de-warping snapshots.
  • Added Support for Fisheye camera in de-warp in Landscape on iOS
  • Added Support for PTZ camera de-warp in Landscape on iOS
• Added links to download the mobile applications from the web client
• Added option to view by hours in the timeline
• Added Help in the Navigation Menu on Mobile Apps

RESOLVED ISSUES

• Added support for Android 15 (Android 11 is no longer supported)
• General bug fixes and reliability enhancements.