Applies to: most products (see the Hanwha Warranty Statement for excluded products)
Summary
If a product from a Hanwha Distributor is found to be defective within thirty (30) days of purchase, the unit can be returned for a replacement. This article provides instructions for initiating a return.
NOTE: If you did not purchase your product from a Hanwha Distributor directly,
contact your place of purchase.
Requirements
Before initiating a Return for Credit (RMA), your product must meet the following requirements:
- Proven to be defective by a Hanwha Technical Support Specialist
- Purchased within thirty (30) days
- In the original carton and includes all accessories
- No physical damage
New stock and “buyer’s remorse” units are not eligible for return.
To generate a ticket number:
Log in to the Partner Portal if you are a Distributor looking to initiate an RMA.
Submit a Technical Support Request.
Enter your email address.
Select the Inquiring about RMA.
Select the New RMA Request option.
Fill out all fields on the form and click Submit.
You will be required to validate your email address, then you will receive a ticket number.
A Hanwha Agent will contact you through email with troubleshooting steps to verify your device's functionality.
Once the product is verified to be defective, provide the ticket number to the Hanwha Distributer where the unit was purchased.