Applies to: All Hanwha Model Cameras

Summary

If you are experiencing issues with your cameras, it is helpful to supply logs to Tech Support for troubleshooting purposes. This article explains how to gather camera debug and dying logs using Wisenet Device Manager.

Collecting Camera Debug Logs

To collect camera debug logs: 

1. Open Wisenet Device Manager.
    

2. Select the cameras from which to collect logs.

   NOTE: The cameras must have a status of Login OK.

   
   
    

3. Once selected, navigate to the menu bar and select System/Trouble Shooting/Debug Log.
   
   
   
   Another window will open with the selected cameras listed. 
    

4. Enter the path where you want to save the logs by clicking the three-dot menu in the File Download field
   
    
    

5. Select start.
   
   
    

6. Duplicate the issue the unit is having.
    

7. Once the issue has been duplicated, click Stop to retrieve the logs.
   
   
   
   This will save the logs in the location you chose.  
   
   

8. Once the logs have been created, please supply them to Support via your open ticket.