Applies to: TID-600R

In an effort to maintain standards, Hanwha uses the web UI for all knowledge base 
articles pertaining to product configuration. Open Chrome, enter the IP Address 
of your device into the URL bar, and click Enter. If you are not using the web UI 
to configure your device, please refer to the user manual for your product. 

Summary

When setting up the TID-600R, low audio volume can occur due to several factors. This article provides instructions for adjusting the volume settings to improve audio quality.

Adjusting Volume Settings on TID-600R

IMPORTANT: The Intercom and the device you use for sending and receiving 
video calls (VoIP phone) must be set up on the server before performing 
these steps.

To adjust volume settings:

1. Click the Gear icon at the top of the page.
    
2. In the navigation bar on the left, select Video and Audio > Audio Setup.
    
3. Change the Codec to AAC.
    
4. Increase Gain for audio if you have trouble hearing audio from the phone or intercom.
    
5. Click Apply.